Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles. The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement. BENEFITS: • FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University • Discount plans on purchases and services • Health, dental and vision insurance • Life insurance • 401k retirement account • Paid vacation and sick leave Responsibilities: • Greet customers in the service drive with a professional, friendly, and engaging attitude • Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns • Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping • Assist in maintaining a clean, safe, and organized service department environment • Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information • Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly • Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed • Verify customer complaints and repair concerns are resolved before vehicle delivery • Shuttle customers to and from home or work locations as needed while providing excellent customer service • Support service department operations with additional duties including errands, department upkeep, and vehicle movement • Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience • Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment Skills & Qualifications • Excellent customer service and communication skills • Strong attention to detail and quality assurance mindset • Clean driving record and ability to operate automatic and manual transmission vehicles • Ability to multitask and remain organized under pressure • Reliable, team-oriented, and willing to participate in ongoing training • Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally