Location: Atherton, CA, 94027 (On-site) Job Type: Full-Time Availability: Typically 9 am - 5:30 pm M-F. As a salaried exempt position, the role is based on responsibilities and results, with reasonable availability for on-call support as needed to fulfill management duties. COMPENSATION: • $180,000 - up to $300,000/year (DOE) • Discretionary year-end bonus (up to 20%) • Health insurance • Paid vacation, holidays, sick days Position Overview A private ultra-high-net-worth household in Atherton, California is seeking an experienced Estate Manager to oversee the day-to-day operations of a high-end private residence. The Estate Manager is a salaried exempt management employee responsible for directing and overseeing the operations of the estate and associated properties. Key Responsibilities Estate Operations • Oversee daily operations of a high-end private estate in Atherton. • Ensure the property is maintained to an exceptional standard at all times. • Manage household readiness, maintenance schedules, service quality, and operational priorities. • Identify issues early and resolve them proactively before they require principal involvement. • Maintain a structured system for property operations, follow-ups, issue tracking, and closure. Staff Management • Direct, supervise, and evaluate household staff and onsite service personnel. • Set clear expectations, workflows, standards, and accountability. • Monitor staff performance, service quality, punctuality, professionalism, and execution. • Support training, corrective follow-up, and continuous improvement of household operations. • Reduce repeated mistakes and low-level operational issues through structured management systems. Vendor Management • Manage vendors and service providers, including maintenance, landscaping, pool, HVAC, security, repairs, specialty contractors, and other estate-related vendors. • Coordinate vendor schedules, access, service quality, follow-up, and issue resolution. • Ensure vendors meet household standards and complete work properly and on time. • Maintain vendor records, service history, and recurring maintenance schedules. SOP, Systems & Quality Control • Build, improve, and enforce SOPs, checklists, inspection routines, communication protocols, and escalation standards. • Create practical systems that improve consistency, reduce mistakes, and make daily operations easier to manage. • Conduct regular quality checks and ensure issues are documented, assigned, followed up, and closed. • Help create a household operation that is structured, reliable, and not dependent on principals’ daily involvement. Project Management • Manage estate-related projects, repairs, upgrades, maintenance tasks, and operational improvements. • Track timelines, owners, vendors, costs, risks, and completion status. • Ensure projects are completed properly, efficiently, and with minimal disruption to the household. Communication & Reporting • Provide concise, organized, and solution-oriented updates to management and principals when needed. • Exercise discretion in determining when and how to escalate household issues. Escalate appropriately with clear options and recommendations. • Maintain discretion and professionalism in all communication. • Protect the privacy, confidentiality, and preferences of the household. Emergency Response The Estate Manager serves as the primary operational decision-maker during emergencies and is expected to: • Assess risks • Direct response efforts • Coordinate vendors • Protect principals and assets • Implement contingency plans • Document actions and outcomes Requirements • Bachelor’s degree preferred. • 7+ years of experience managing large, high-end private residences, private estates, UHNW households, family office residences, or comparable luxury residential environments. • Proven experience managing household staff, vendors, maintenance, service standards, and daily estate operations. • Strong project management and people management skills. • Proven ability to build or operate SOPs, checklists, quality control systems, vendor logs, staff schedules, trackers, and escalation protocols. • Flexibility for a 24/7 on-call lifestyle, adapting to the dynamic needs of the estate. • Exceptional communication skills in English, both written and verbal. • Technologically proficient, including Google Workspace / G-Suite, iPhone, MacBook, shared calendars, trackers, task management tools, and practical AI tools. • Strong analytical, learning, communication, prioritization, multitasking, and problem-solving skills. • Highly organized, detail-oriented, proactive, and able to anticipate issues before they escalate. • Strict adherence to confidentiality and privacy. • Must be legally authorized to work in the United States and able to pass extensive background checks. • Ready for pre-employment health screenings, including physical, psychological exams, and drug tests; annual flu vaccination required. • Valid driver's license with a clean record; reliable transportation for daily commute to Atherton, CA. • Seeking a long-term commitment. Preferred Qualifications • Experience working in UHNW private households, luxury residences, family office residences, or similar high-standard private environments. • Experience managing large estates, multiple residences, vacation homes, or multi-state household operations. • Experience stabilizing household operations, improving service quality, and reducing operational friction. • Experience building household systems from the ground up. • Prior experience in Atherton, the San Francisco Bay Area, or similar UHNW markets is a plus.