HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City–based multi-faceted social services organization. Since 1972, HANAC has provided critical housing and social service programs to vulnerable populations throughout New York City. HANAC is seeking a highly organized and operationally driven Facilities & Security Operations Coordinator to support building operations and oversee daily security functions across multiple properties. This position plays a critical role in maintaining safe, compliant, and well-managed facilities environments. The successful candidate must be capable of managing security operations, coordinating staff coverage, and responding to operational needs outside of standard business hours. This role requires 24-hour operational availability for emergencies, scheduling issues, and security-related incidents. Essential Functions and Responsibilities Security Operations & Staff Management • Oversee and manage security guard scheduling to ensure continuous 24-hour coverage across assigned locations. • Maintain standby coverage lists and coordinate replacements for call-outs, absences, and emergencies. • Monitor attendance trends including excessive call-outs, lateness, and no-shows; provide weekly operational reports. • Maintain complete and organized personnel files for all security staff. • Coordinate onboarding requirements and maintain compliance documentation. • Conduct annual performance evaluations for security personnel. • Coordinate required fire safety and incident reporting training. • Maintain updated training certifications and compliance records. • Serve as the primary liaison between security staff and management. • Represent the security department in operational meetings. Facilities & Compliance Operations • Update and maintain Fire Safety and Security policies and procedures. • Ensure required fire safety and security signage is properly posted and maintained. • Issue and track building signage including smoking prohibitions, lithium battery restrictions, e-bike policies, and emergency routes. • Conduct regular building inspections to ensure compliance with safety standards. • Strengthen and monitor key control and access security procedures. • Coordinate facilities activities and operational support systems. Administrative & Operational Support • Manage Yardi work orders, tenant charges, and facilities records. • Compile weekly and monthly facilities and security operational reports. • Process payroll summaries for security and maintenance staff. • Maintain inventory of building and office supplies. • Assist with emergency response coordination, resident inquiries, and front desk operational support when required. • Collect and deposit rent payments as assigned. • Meet weekly with the Director to review priorities, assignments, and operational concerns. Qualifications • Associate’s Degree with at least three (3) years of facilities, security coordination, or operations experience; • OR • High School Diploma/GED with a minimum of five (5) years of relevant operational, scheduling, or supervisory experience. • Experience managing staff schedules in a multi-site or 24-hour environment strongly preferred. • Strong organizational, communication, and problem-solving skills. • Ability to manage multiple priorities in a fast-paced operational setting. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with Yardi preferred. Work Schedule & Availability Requirements • Position requires availability during evenings, weekends, and holidays as operational needs dictate. • Employee must be reachable and responsive for after-hours emergencies and security-related matters. • This role supports a 24-hour operation and requires flexibility outside standard work hours. Salary Range $40,000 – $45,000 annually