Position Overview MetroSys is seeking an experienced BeyondTrust Endpoint Privilege Management (EPM) Consultant to provide ad hoc professional services supporting a client experiencing application connectivity issues involving BeyondTrust EPM and Resideo/Honeywell Compass software. The client currently has approximately 110 BeyondTrust EPM Desktop Cloud licenses for Windows and macOS endpoints. BeyondTrust has been implemented and was operating successfully; however, certain Windows workstations running Compass are now unable to connect to remote alarm panels despite being governed by the same BeyondTrust policies. The consultant will be responsible for performing a cross-platform technical assessment to determine whether the issue originates from BeyondTrust EPM policies, Windows/Microsoft components, SQL/.NET dependencies, endpoint security controls, network behavior, or the Compass application itself. This is not intended to be a traditional break/fix support role. The consultant should be capable of owning the investigation across multiple technologies, isolating the root cause, implementing or recommending remediation, and documenting appropriate BeyondTrust configuration and application-management practices. Key Responsibilities • Review the client's existing BeyondTrust EPM Desktop Cloud configuration, policies, application rules, elevation policies, and endpoint behavior. • Troubleshoot Compass installation and runtime behavior across affected and functioning Windows endpoints. • Compare a known-working workstation against affected systems to identify differences in configuration, policy enforcement, permissions, services, registry settings, networking, and application dependencies. • Investigate whether BeyondTrust policies or endpoint controls are affecting or redirecting Compass communications with remote alarm panels. • Review application dependencies including Microsoft .NET Framework, SQL Server Express, Windows services, application permissions, and local security settings. • Analyze Compass outbound communications and determine whether connections are being blocked, redirected, modified, or otherwise affected by endpoint or network controls. • Review BeyondTrust application events, audit information, policy matches, elevation activity, and other available logs to identify potential conflicts. • Temporarily test or modify BeyondTrust policies in a controlled manner to isolate EPM as a potential cause without unnecessarily weakening endpoint security. • Coordinate troubleshooting findings with BeyondTrust, Resideo/Honeywell, Microsoft, and the client's internal IT team as appropriate. • Identify the root cause or provide a documented technical assessment identifying the most likely responsible component and recommended next steps. • Implement approved BeyondTrust configuration changes or application exceptions when required. • Document final configuration, troubleshooting findings, remediation steps, and recommended BeyondTrust EPM best practices. • Provide additional BeyondTrust professional services using a block-of-hours model as requested by the client. Required Qualifications • Strong hands-on experience with BeyondTrust Endpoint Privilege Management (EPM) Cloud for Windows. • Experience creating, troubleshooting, and modifying BeyondTrust application control and privilege-management policies. • Strong Windows endpoint troubleshooting experience. • Working knowledge of Windows networking, application communications, DNS, firewall behavior, services, registry, and security controls. • Experience troubleshooting Windows applications dependent upon .NET Framework and Microsoft SQL Server/SQL Express. • Ability to analyze application behavior using Windows and network diagnostic tools. • Experience troubleshooting situations involving multiple vendors where the source of the issue is initially unknown. • Ability to independently perform discovery, testing, root-cause analysis, remediation, and technical documentation. • Strong client-facing communication skills and ability to coordinate with third-party vendor support teams. Preferred Qualifications • BeyondTrust certifications or significant BeyondTrust EPM implementation experience. • Experience with Resideo/Honeywell Compass, alarm-management software, building automation, or similar Windows-based operational applications. • Experience with Microsoft Intune, Entra ID, Defender, Group Policy, or other endpoint-management/security platforms. • Experience troubleshooting application traffic using tools such as Wireshark, ProcMon, Event Viewer, PowerShell, or similar diagnostic utilities.