Position Overview MetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues. The ideal candidate has a strong customer-service mindset, solid Windows troubleshooting skills, and experience supporting users in a corporate environment. This role will also work closely with Systems Engineering, Network, Security, and other infrastructure teams to escalate and resolve more complex issues. Key Responsibilities • Provide onsite Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals. • Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and other business applications. • Support user accounts, passwords, permissions, and basic Active Directory and Microsoft Entra ID requests. • Configure, image, deploy, replace, and decommission laptops and desktop systems. • Assist with employee onboarding and offboarding, including workstation setup and equipment collection. • Troubleshoot hardware, software, printing, Wi-Fi, LAN, VPN, and basic connectivity issues. • Support Microsoft Intune or other endpoint management technologies for device configuration and troubleshooting. • Perform hardware upgrades, equipment swaps, and warranty coordination. • Maintain accurate hardware inventory and asset records. • Document incidents, service requests, and resolutions within the IT service management platform. • Escalate server, network, security, and infrastructure issues to the appropriate engineering teams. • Assist with workstation refreshes, office technology deployments, and other onsite IT projects. • Follow established security, change management, and operational procedures. Required Qualifications • Must currently reside in the Greater Phoenix, AZ metropolitan area. • 1–3 years of experience in Desktop Support, Help Desk, Field Support, or a similar IT support role. • Hands-on experience supporting: • Windows 10/11 • Microsoft 365 • Desktop and laptop hardware • Active Directory • Printers and peripherals • Experience imaging, configuring, and deploying Windows devices. • Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. • Strong troubleshooting and problem-solving skills. • Excellent communication and customer service skills. • Ability to work onsite in Phoenix five days per week. Preferred Qualifications • Microsoft Intune or MECM/SCCM experience. • Microsoft Entra ID experience. • Experience supporting Microsoft Teams and collaboration technologies. • Familiarity with ServiceNow, Jira, or another ITSM/ticketing platform. • Experience in a managed services, financial services, or regulated environment. • CompTIA A+, Microsoft, or similar technical certification.