Position Overview MetroSys is seeking a motivated Systems Engineer I to join our Infrastructure Services team supporting enterprise environments for our clients. This role is responsible for maintaining, monitoring, and supporting Windows-based infrastructure while working closely with senior engineers on server, virtualization, cloud, backup, and infrastructure projects. This is an excellent opportunity for an early-career infrastructure professional looking to grow their skills in systems administration, virtualization, Microsoft technologies, and enterprise operations. The ideal candidate has a strong technical foundation, enjoys troubleshooting complex issues, and is committed to delivering exceptional customer service. Key Responsibilities • Support and administer Windows Server environments, Active Directory, DNS, DHCP, and Microsoft 365. • Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems. • Assist with server provisioning, patch management, system upgrades, and infrastructure lifecycle activities. • Perform routine health checks, preventive maintenance, and operational monitoring. • Troubleshoot server, operating system, virtualization, and infrastructure issues while escalating complex incidents as needed. • Support backup operations, disaster recovery testing, and business continuity initiatives. • Participate in vulnerability remediation, security hardening, and infrastructure compliance activities. • Maintain technical documentation, system configurations, and operational procedures. • Collaborate with networking, security, cloud, and service desk teams to resolve infrastructure issues. • Participate in after-hours maintenance windows and on-call support as required. Required Qualifications • Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience. • 1–3 years of experience supporting Windows Server environments or enterprise infrastructure. • Experience with: • Microsoft Windows Server • Active Directory • DNS and DHCP • Microsoft 365 • VMware vSphere or Microsoft Hyper-V • Backup and recovery technologies • Basic understanding of TCP/IP networking fundamentals. • Familiarity with PowerShell scripting and infrastructure monitoring tools. • Strong troubleshooting, documentation, and customer service skills. • Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications • Experience in a Managed Services Provider (MSP) or consulting environment. • Microsoft Azure or hybrid cloud experience. • Experience with Microsoft Intune or MECM/SCCM. • Knowledge of ITIL service management practices. • Microsoft, VMware, CompTIA, or similar technical certifications.