Shift Lead - Garrett Popcorn Shops - $21/hour Key Responsibilities • Assist in the management of staff of approximately 5 to 30 team members • Assign tasks to Team Members • Supervise staff to ensure tasks are completed on time and to brand standards • Execute all opening and closing procedures • Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop • Evaluate Team Member performance and provide training as necessary • Conducting pre-shift meetings and Shop meetings on consistent basis Exceptional Customer Experience • Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations • Help to ensure customer experience is aligned with brand values and personality • Make decisions from the perspective of the optimal customer experience Strong Team Development and Support • Engage staff to ensure they are motivated and building strong customer relationships • Conduct real time coaching to continuously develop team members to reach their best • Consistently demonstrate appreciation and encouragement, leads by example Operational Excellence • Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety. • Ensure proper execution of all cooking procedures by Cooks • Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible. • During each shift, ensure Shop is visually beautiful, clean and well organized. • Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary. Requirements • 1 - 3 years of retail management experience • Excellent interpersonal and communication skills • Natural leadership abilities • Ability to problem solve and multitask • Knowledge of health and food safety regulations • A commitment to excellent customer service and engagement • Available for weekend, evening, and holiday hours • Physical requirements include the following: o Must be able to exert well-paced mobility for periods of up to eight hours in length o Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally o Must have the stamina to work a minimum of 50+hours a week Position Benefits • Competitive starting salary • Medical, dental and vision insurance plans • 401K • Paid vacation • Quarterly bonus • Very happy and fun customers – totally priceless • Positive and caring leadership team