POSITION DESCRIPTION: The Visitor Experience Associate - Parkway is an outgoing, extroverted personality, who enjoys meeting new people and sharing their Philadelphia-area recommendations. This person is responsible for greeting visitors at “The Rocky Steps” and helping them create once-in-a-lifetime memories visiting the iconic filming location from the 1976 Academy Award winning film, The Parkway VEA is responsible for providing a positive and memorable visitor experience, keeping the gift shop tidy and well stocked, and assisting visitors with retail purchases, ticket sales, and general events and promotions. ESSENTIAL FUNCTIONS: • Be a friendly ambassador for the City of Philadelphia and its vibrant sports history. • Celebrate Rocky fandom and engage visitors in the Philadelphia places and experiences featured in the Rocky film franchise. • Serve the public in purchasing apparel, memorabilia, and souvenirs. • Provide general information about the visitor center and City of Philadelphia. • Promote and sell souvenirs, merchandise, tickets, and tours. • Assist with intake, processing, and transportation of inventory. • Assist in the daily maintenance of the sales floor, including restocking, ticketing, inventory preparation, etc. • Educate visitors about the merchandise sold in the shop and how it represents the City and the Visitor’s Center’s mission. • Answer incoming calls regarding merchandise and ticket sales. Process phone orders accurately and efficiently. • Engage visitors and assist them with merchandise purchases, using refined suggestive selling and upselling skills. • Assist with other duties for visitor experience as needed. QUALIFICATIONS: • Passionate about Rocky, Philadelphia pop culture, and Philadelphia’s dynamic sporting history. • Embodies customer service best practices. • Previous experience in retail or visitor services. • Superior communication, salesmanship and interpersonal skills. • Strong computer and data entry skills, comfortable with POS (Point of Sale) systems and CRM databases. • Interest in a non-profit work environment and fulfilling the mission of the organization. • Reliable transportation to and from the workplace. • Ability to understand and follow directions. • Ability to stand or sit for at least 4 hours at a time. • High school education is required. • Lift items weighing up to 50 pounds. • Ability to work safely is required • Must demonstrate dependability and ability to work in a team environment • Ability to prioritize and manage multiple tasks • Computer skill experience is desirable HOURS AND REQUIREMENTS: • Part-time, up to 30 hours per week, with a variable schedule, depending on the season, schedule and the needs of the organization. • Must be willing to work a flexible schedule, including weekends and all U.S. holidays; the Philadelphia Visitor Center Corporation is open 363 days per year (closed Thanksgiving Day and Christmas Day) • Regular weekend and holiday availability is required. • Opportunities to work at other visitor center locations (Independence Mall, Philadelphia City Hall, LOVE Park, and Midtown Village). Starting Salary: $15.00/hour