We're hiring a Client Account Specialist to own billing accuracy and the client experience around it — making sure every property manager on our platform gets clear, correct, on-time billing. What You'll Do Billing & client support • Act as the primary billing contact for property managers. • Update our Insurance Operating System (IOS) to reflect client requests and changes. Accuracy & revenue • Keep billing structures in the IOS accurate. • Spot revenue-flow improvements and work with engineering to ship them. • Build dashboards that show leadership how billing is performing. Process & enablement • Create training videos and tools to improve the client billing experience. • Write playbooks for billing support, validation, and troubleshooting. • Standardize processes to prevent workflow breakdowns. What We're Looking For • Sharp attention to detail and a strong instinct for data integrity. • Can explain technical and billing issues clearly to non-technical people. • Proactive, organized, and takes ownership. • Comfortable in-person, 5 days/week, in a fast-paced startup. Compensation & Growth • Performance bonuses tied to billing accuracy, CSAT/NPS, and revenue KPIs. • Fast-tracked salary growth for strong performers.