• Own small operational problems before they become leadership problems. • Coordinate repairs, maintenance, equipment issues, cleaning, pest control, signage, trash, and supply issues. • Escalate serious issues quickly and clearly. • Be willing to do hands-on work when needed. • Keep cafes operational, safe, and presentable. What we are looking for • 3 to 8+ years of multi-unit cafe, restaurant, retail, hospitality, or fast-casual operations experience. • Experience managing Store Managers, Shift Leads, or multi-location teams. • Strong understanding of labor, inventory, waste, scheduling, training, and store-level profitability. • Hands-on leadership style. • High standards for cleanliness, speed, product quality, and hospitality. • Ability to read numbers and turn them into action. • Strong communicator who can be direct without creating drama. • Comfortable operating in a startup environment with incomplete systems. • Willing to work nights, weekends, early mornings, and emergencies when needed. • No ego. Must be willing to jump behind the bar, clean, move furniture, stock shelves, handle vendors, or solve whatever problem is in front of them. Ideal background • Market Manager, District Manager, Regional Manager, Area Manager, or Multi-Unit Manager at a fast-casual, cafe, juice, coffee, or hospitality brand. • Experience at companies like Joe & The Juice, Blank Street, Starbucks, Blue Bottle, Sweetgreen, Cava, Chipotle, Pret, Philz, Equator, or a strong independent cafe group. • Experience opening new locations is a major plus. • Experience in high-volume urban stores is a major plus. • Military, hospitality, or intense field-operations background is a plus. Traits that matter • High integrity. • High urgency. • Calm under pressure. • Strong work ethic. • Low drama. • Direct communicator. • Detail obsessed. • Comfortable with chaos. • Strong with people and numbers. • Leads from the front. • Takes ownership without waiting to be asked. Within 30 days • You understand every cafe in your market. • You know the team, the managers, the biggest operational problems, and the daily routines. • You have fixed obvious gaps in cleanliness, stocking, scheduling, and accountability. Within 60 days • Store Managers are executing better. • Standards are more consistent. • Labor, waste, inventory, and customer experience are improving. • The market feels more organized and less reactive. Within 90 days • The cafes in your market are operating with clear routines, stronger managers, better numbers, and fewer escalations. • New openings are smoother. • Leadership trusts you to own the market without constant supervision. Compensation Competitive base salary plus performance-based upside. Final compensation depends on experience, market, and scope of responsibility. Why this role matters Corgi Cafe is scaling quickly. The difference between a great cafe network and a chaotic one is strong field leadership. This person will be one of the key operators responsible for turning Corgi Cafe from a few exciting locations into a disciplined, high-performing cafe brand.