Medical Practice Manager Membership-Model Primary Care Practice Company: Bethesda Medical Associates Location: Bethesda, MD (On-site) Job Type: Full-time Compensation: $75,000–$100,000 per year, DOE About the Role Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our exceptional, membership-model primary care practice. In this role, you will provide the leadership our staff and physicians need to deliver the highest quality patient experience — leading our non-physician team with an exemplary work ethic and close attention to detail, and working closely with our physicians on a routine basis. This is an in-person position. What You'll Do • Establish and maintain efficient workflows and day-to-day operations. • Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience. • Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience. • Foster a collaborative, positive work culture and a strong sense of accountability across the office. • Address and resolve patient inquiries and complaints promptly and professionally. • Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient’s satisfaction. • Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance. • Support physician scheduling and coverage. • Lead recruiting, hiring, onboarding, development, and evaluation of support staff. • Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure. • Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements. • Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner. • With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants. • Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction. • Continuously identify opportunities to improve office operations and customer service delivery. • Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus. What We're Looking For • 2+ years of management experience in a medical setting • Knowledge of HIPAA regulations and medical terminology • Budgeting experience within a healthcare environment • Strong leadership skills with a background supervising medical office staff • Familiarity with EMR/EHR systems in a medical office setting • Strong customer service skills and knowledge of metrics to assess performance • Coordination and scheduling experience • Ability to collaborate effectively in a medical setting Compensation & Benefits • Salary: $75,000–$100,000 per year, DOE • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Health savings account • Paid time off • Parental leave • Vision insurance Bethesda Medical Associates is an equal opportunity employer.