At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience. Job Purpose The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE. Key Responsibilities • Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience. • Communicate proactively with customers regarding products, timelines, order status, and expectations. • Drive orders through the approval and production process efficiently to ensure on-time delivery. • Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence. • Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service. • Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence. • Respond to customer calls promptly and accurately, documenting all interactions thoroughly. • Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude. Qualifications • 1–2 years of experience in order entry, customer service, or a related role preferred. • Excellent verbal and written communication skills. • Strong attention to detail with the ability to prioritize, multitask, and stay organized. • Proficient in Microsoft Office, including Outlook, Word, and Excel. • Proactive problem-solver with a customer-first mindset and a commitment to finding solutions. • Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment. • Friendly, outgoing personality with a passion for creating exceptional customer experiences. What Makes You Successful • Integrity, dependability, and empathy. • Driven, flexible, and detail-oriented. • Committed to personal and professional growth. Our Core Values Integrity • Quality • Respect • Commitment • Passion Benefits* • Weekly Pay • Paid Holidays • Paid time off • 401(k) match • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Life insurance • MANY Company events Address: 505 Atwater Circle St. Paul, MN 55103 Pay: Starting at $23/hr. If you’re passionate about delivering exceptional customer experiences and want to grow with a values-driven company, we’d love to hear from you. Apply today and become part of the Crystal D team.