Position Overview: Service Coordinator Hours: • Mon – Fri 7:30 am to 5:30 pm • On-Call After Hours/Weekends Seasonally (Planting/Harvest) Pay: • Hourly Wage - Depends On Experience • Negotiations starting at $20.00 Monthly Sales: • Monthly bonus if sales goal is met Annual Year End Bonus: • Sales/Goal based up to 15% of wages Benefits: • Health Insurance Coverage after 60 Days – Employer pays 80% of plan • Stifel IRA after 1 year – Employer matches contributions up to 3% • Aflac – discounted coverage offered Service Coordinator: Customer Repair Requests • Answer/Respond to all customer repair requests/calls • Schedule repairs with bay technician/calendar • Gain approval of repairs recommended on technician estimate • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Internal Repair Requests • Coordinate internal unit repairs with wholegoods team • Schedule repairs with bay technician/calendar • Gain approval of repairs recommended on technician estimate from wholegoods manager • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered Warranty Repair Requests • Answer/Respond to all warranty repair requests • Schedule repairs with bay technician/calendar • Review supplier field campaigns & mandatory safety repairs & coordinate repairs • Review unit warranty end dates and request/adjust scheduling of repairs as necessary • Coordinate with parts department to ensure required parts for repairs are on-hand/ordered • Maintain warranty parts return/storage/discard for corporate required time frames Wash Bay & Lot Maintenance • Manage part-time wash-bay & lot attendants in alignment with service schedule • Ensure lot & yard are maintained of weeds, ruts, debris • Over-see lawn maintenance & grass cutting Transportation • Coordinate internal trucking – pick up & delivery of service & sold units • Coordinate external trucking – pick up & delivery of service & sold units Service Writer: Work Order Process • Open work orders as needed • Maintain Service Priority Report spreadsheet • Total completed work orders to be finalized/billed out by accounting office Service Team Leadership: Ensure Technician Backlog Hours • Solicit and schedule repair jobs per technician to maintain 5-Star tech level • Solicit and schedule repair jobs to ensure monthly & annual sales goals are achieved Coordinate On-Call Schedule during Planting/Harvest season Meeting Monthly/Annual Sales Goals • Ensure all completed work orders are submitted to be closed by month end • Supply projected sales figures at bi-weekly meetings ensuring goals are met Education & Training • Monitor technician training & certification levels • Schedule technician training & certification Maintain a Clean and Safe Work Environment • Lead service team in maintaining a clean workspace Coordinate Needs with management • Service tool/equipment needs • Fleet Management • Annual Year End Tool Purchase Service Team L10 Meetings: • Participate in bi-weekly service L10 Meeting • Actively participate in the achievement of reaching Monthly/Annual Sales Goals • Demonstrate & Promote core values of the dealership • Participate in the development of the CSI Family & Team atmosphere