Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support. Responsibilities: • Provide initial contact and incident resolution to customers with hardware, software, and application problems. • Attempt to resolve as many incidents during the first call as possible. • Document incident resolution and status in incident PSA tool. • Provide day-to-day support for localized PC issues. • Create and manage user accounts and provide remote troubleshooting support to customers. • Provide input and update to standard operating procedures. • Participate in the organization's change management process. • communicating and escalating issues using sound judgment and self-initiative. • Provide polite and friendly customer service. Qualifications: • Previous experience in IT, customer service, or other related fields • Ability to build rapport with clients • Strong troubleshooting and critical thinking skills • Positive and professional demeanor Other Details about the Job • Benefits are offered such as medical/dental/vision insurance and vacation time. 401k will be obtained as a benefit after 1 full year of service. • You will be placed at our Fair Lawn, NJ office. Please do not apply if you are not local or are not willing to relocate. • Compensation for Service Desk Technician will range from $40,000 to $50,000 based on experience, if your experience falls outside required ranges compensation may be based on other open roles.