Client Service Representative Location: Santa Maria, CA (In-Office) Pay: $17–$25/hour (based on experience) Job Type: Full-Time, Hourly Why Griffin Plumbing? For over 20 years, Griffin Plumbing, Inc. has been a trusted leader in Santa Barbara and San Luis Obispo Counties. With an A+ BBB rating and over 860 Google reviews (4.9 stars!), we’re recognized for our professionalism, exceptional customer service, and dedication to our team. At Griffin Plumbing, you’ll find more than a job - you’ll find a career where you’re respected, supported, and rewarded for your skills. The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment. Key Responsibilities • Answer inbound calls and follow established call scripts and procedures • Schedule service calls and maintain required call ratios • Enter and manage customer data in ServiceTitan (service software) • Perform follow-up, happy customer, and club member calls • Handle customer concerns professionally and escalate issues as needed • Complete basic administrative tasks, including filing and follow-up correspondence Qualifications • Excellent verbal and written communication skills • Strong multitasking and organizational abilities • Comfortable using computers and office software • Team-oriented with a customer-focused mindset • GED or equivalent Typical Schedule • 40 hours per week • Shift: 8:30 AM – 5:30 PM (1-hour lunch) • Occasional additional hours and rotating after-hours phone coverage required Employee Benefits (After 3 Months) • Competitive hourly pay (depending on experience) • Healthcare: medical, dental, and vision coverage • 3% company-matched retirement plan • Paid vacation, holidays, and sick days (5 vacation, 5 sick days, & 6 paid holidays) • Professional training & growth opportunities • Company-provided uniforms • A true work/life balance—you won’t be overworked here! Apply today and take the first step toward a career you’ll love!