Position: Inside Sales Representative Department: Sales Compensation: $23-25 Hourly plus Commission Incentives Expected total compensation opportunity of approximately $100k plus annually for a successful performer, based on individual production and incentive earnings. Schedule: Monday through Friday, Frist Shift Overtime required during high demand. Primary Role: The Inside Sales Representative's primary role is to generate revenue by proactively selling the company's products, services, memberships, and appointments through outbound calling, follow-up, and rehash. Supervisor: Director of Sales & Marketing Required Qualifications: • Minimum two years' experience in inside sales, outbound sales, appointment setting, call-center sales, or a similar revenue-producing role preferred. • Comfortable spending a significant portion of the workday making outbound calls, texts, and emails. • Strong ability to ask questions, identify customer needs, communicate value, overcome reasonable objections, and ask for the sale or appointment. • Professional verbal, phone, written, and interpersonal communication skills. • Able to learn software applications and use them with proficiency, accuracy, and confidence. • Working knowledge of Microsoft Office and Google Workspace. • Ability to quickly learn the functionality of the company’s CRM, and other company sales tools, and successfully utilize them. • Superior organizational, time-management, pipeline-management, and follow-through skills. • Able to work independently with limited supervision while contributing to department and company goals. • Able to remain persistent, professional, and productive in a high-volume sales environment. • Competitive, accountable, coachable, and motivated by measurable results. • Must be reliable, honest, cooperative, and discreet when handling customer or company information. • High school diploma or GED equivalent. Key Responsibilities: • Perform all duties in accordance with company policies, procedures, sales processes, and approved customer communication standards. • Represent the company in a professional and ethical manner consistent with Midwest Heating & Cooling's values. • Conduct outbound calls, texts, and emails to sell the company's products, services, memberships, and appointments. • Sell residential tune-up and maintenance appointments. • Sell residential service-call appointments for repair and diagnostic needs. • Sell new residential and commercial maintenance memberships and rehash expired, cancelled, or previously declined membership opportunities. • Sell qualifying indoor air quality products, accessories, duct-cleaning services, and IAQ-related services. • Sell residential replacement sales appointments for heating, cooling, heat pump, ductless, and other qualifying replacement opportunities. • Sell Commercial Maintenance Agreement (CMA) appointments and commercial sales appointments for qualifying replacement, retrofit, or project opportunities. • Rehash existing residential sales estimates to create reset-to-close appointments, renewed sales conversations, or closed sales when appropriate. • Rehash open service estimates and recommendations to sell return visits, repairs, diagnostics, maintenance, memberships, or replacement opportunities. • Rehash open IAQ estimates and recommendations to close previously presented products and services. • Work aged, dormant, and unsold estimates from all assigned departments to return customers to an active sales cycle. • Use customer history, prior estimates, stated timing, previous recommendations, and documented needs to create relevant reasons for follow-up. • Ask for a clear next step on every qualified conversation, including a direct sale, booked appointment, reset-to-close, or scheduled follow-up. • Inform and educate customers on the products and services the company provides and communicate current promotions, rebates, and approved offers accurately. • Schedule appointments in accordance with the company's approved methods to maximize selling potential and available field capacity. • Maintain accurate and timely documentation of leads, estimates, outbound activity, appointments, sales, memberships, and follow-up in the company’s CRM. • Track assigned opportunities through disposition so customers are not left in an undefined or inactive status. • Maintain a working knowledge of current products, services, memberships, promotions, rebates, and sales programs. • Escalate customer concerns, pricing questions, or situations outside the representative's authority to the appropriate manager. • Participate in sales training, coaching, call review, campaigns, and company lead-generation initiatives as required. • Other duties as assigned that are consistent with the sales-focused purpose of the position. Performance Expectations: • Expected to meet, or exceed, minimum: • Scorecard metrics (KPIs) • Activity standards • Sales goals • Commission rates, spiffs, eligibility requirements, and payment triggers are maintained separately in the Inside Sales Representative Compensation & Incentive Agreement. • The hourly range and total compensation opportunity listed above do not guarantee incentive earnings; actual compensation will vary based on individual performance and qualifying sales.