Air On Demand – Cutler Bay / South Dade, FL Where We Put Fans First – Every Time. 🍌 At Air On Demand, we don’t just install air conditioners — we create raving fans. We are a family-owned HVAC company serving South Dade since 2002. We are growing and looking for a high-level Installation Success Coordinator who thrives on organization, communication, and delivering an exceptional customer experience from start to finish. This is NOT just a scheduling role. This is the heartbeat between our customers and our install team. You are the quarterback of the installation process. From the moment a customer says “Yes” to a new system, you ensure: • The project is scheduled smoothly • Permits are handled properly • Materials are ready • Paperwork is flawless • The customer feels confident and cared for • Nothing falls through the cracks You turn installs into 5-star experiences ⭐⭐⭐⭐⭐. What You’ll Be Responsible For Project Coordination • Schedule installation dates with customers • Coordinate install crews and job timelines • Confirm equipment availability and materials • Track job progress and completion Permits & Compliance • Obtain and track required permits • Coordinate inspections • Ensure paperwork is accurate and complete Administrative Excellence • Complete before & after job documentation • Process invoicing and closeout paperwork • Register equipment warranties • Submit manufacturer rebates • Ensure maintenance plan enrollments are completed Inventory & Materials • Coordinate equipment and material ordering • Track job-specific inventory • Communicate with vendors as needed • Ensure install crews have everything required Customer Concierge • Proactive communication before, during & after installation • ​​​​​​​Set expectations clearly • Follow up after install to ensure satisfaction • Help create raving fans and 5-star reviews Experience We’re Looking For • HVAC industry experience (strongly preferred) • ​​​​​​​ServiceTitan experience (highly preferred) • Permit Processing experience (highly preferred) • Strong organizational skills • Excellent communication skills (phone, text, email) • Ability to juggle multiple projects at once • Detail-oriented and process-driven • Calm under pressure • Positive, solutions-focused mindset You’ll Thrive Here If… • ​​​​​​​You believe details matter • You enjoy serving customers • You take pride in doing things the right way • You want to be part of a growing, values-driven, family-oriented company • You believe in “Fans First” culture What We Offer • Competitive hourly pay (based on experience), + performance bonus • ​​​​​Vacation - Holiday Pay & other benefits • 401k & Health Insurance • Supportive team environment • Company that values integrity and doing the right thing • Opportunity to help shape systems and processes ❤️ About Air On Demand We’ve proudly served South Dade homeowners for over 20 years. We believe in: ✔ Doing the right thing ✔ Serving our community ✔ Supporting our team ✔ Creating raving fans If you want more than just a job… If you want to help build something meaningful… We’d love to meet you.