Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails. The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications. Responsibilities: • Answer and manage a high volume of incoming phone calls • Make outgoing customer calls and follow up as needed • Respond to and manage customer emails • Assist customers with scheduling, service questions, and account inquiries • Schedule and coordinate service appointments • Communicate with field technicians and office staff • Enter and update customer information accurately in our CRM • Maintain organized customer records and documentation • Assist with general administrative and day-to-day office operations Requirements: • High school diploma or equivalent • 1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred • Bilingual English/Spanish required • Strong organizational, communication, and time-management skills • Ability to work effectively in a fast-paced environment • Positive, high-energy, and professional attitude • Resourceful with strong problem-solving skills • Familiarity with standard office equipment, including printers and scanners • Proficiency in Microsoft Office, especially Excel • Strong computer and data-entry skills • Ability to multitask and manage a high volume of phone calls and emails • Dependable, detail-oriented, and customer-focused Benefits • 401(k) • Paid Time Off (PTO) • Benefits package • Growth opportunities Pay: Starting at $25.00/hour We are looking for someone who can start as soon as possible and become a dependable part of our office team. Paradise Pools, Inc. is an Equal Opportunity Employer.