SPORTS & EXHIBITION AUTHORITY OF PITTSBURGH AND ALLEGHENY COUNTY JOB TITLE: IT Support Technician DATE UPDATED: 09/04/2026 EXEMPTION STATUS: Exempt The Sports & Exhibition Authority (SEA) develops first class sports, entertainment, recreational, and convention venues to benefit Pittsburgh’s economy and improve quality of life. Position Summary: The IT Support Technician reports to the Director of Information Systems and is the primary point of contact for end-user technical support across SEA offices and partner operations at SEA properties, including the David L. Lawrence Convention Center (DLCC). This role provides hands-on support for desktops, servers, Microsoft 365, network equipment, and other SEA systems. The position combines help desk support with day-to-day systems administration to keep users productive and core systems running. Duties and Responsibilities: End-User Support • Provide help desk and on-site support to SEA staff and partner organizations, including the DLCC facilityoperator, DLCC Food and Beverage operator, parking operator, and other management companies at SEA properties. • Diagnose and resolve hardware, software, email, network, and account issues by phone or in person. • Train new and existing users on computers, Microsoft 365, network access, internet use, and telephone/voicemail systems. • Maintain records of support requests, problems, resolutions, and installation activity. • Refer major hardware or software failures to vendors or outside technicians when needed. • Desktop and Hardware Support • Install, configure, maintain, and repair PCs, laptops, printers, scanners, and related peripherals. • Perform software installation, updates, and minor repairs according to established standards. • Assist with technology purchasing and deployment of new equipment. Systems Administration • Assist with administration of user accounts, permissions, and access to applications, shared resources, and systems. • Administer and support Microsoft 365 services used by SEA, including email, user access, and related productivity tools. • Support the daily operation of servers and related systems. • Administer and support network equipment, including switches and firewalls. • Support other SEA systems as assigned, including telephone systems and website-related tasks. • Monitor system performance and help maintain reliable day-to-day operation of SEA technology. • Other • Read technical documentation, run diagnostics, and work with users and vendors to resolve issues. • Perform other duties as assigned. Qualifying Requirements: • Associate degree in computer science, information technology, or a related field; or equivalent related experience prefered (approximately four years). • At least one year of experience supporting PCs, servers, networks, and end users. • Experience with Microsoft 365 administration is preferred. • Experience with firewalls, switches, and server support is preferred. • Experience with Kaseya or other RMM is preferred. • Certifications are a plus. Knowledge, Skills, and Abilities • Working knowledge of Microsoft operating systems, Microsoft 365, and email systems. • Familiarity with desktop support, LAN/WAN environments, servers, and phone systems. • Strong troubleshooting, documentation, and customer service skills. • Ability to work independently and with users who have varying levels of technical experience. • Ability to work a flexible schedule, including occasional evenings and weekends. POSITION WORKING CONDITIONS/PHYSICAL DEMANDS (Included but are not limited to) • Extensive sitting, focusing on and operating a personal computer for much of the day. • Walking through facilities to problem areas. • Ability to read printed words and numbers in printed form and on computer/terminal monitor. • Communicate by telephone for up to 30 minutes at a time on a daily basis. • Occasional lifting up to 50 lbs. WORKING ENVIRONMENT/CONDITIONS • Office environment. • Occasional travel to different local facilities. • 40 hours per week (occasional night/weekend support) • Must have own transportation (traveling between locations is required), including a valid driver’s license. RESIDENCY REQUIREMENT • Must live or be willing to relocate to Allegheny County SALARY : $45,000-$55,000/year RESUMES CAN BE SENT TO [email protected]