Kaeppel Consulting is in immediate need of a Claims Support Specialist to support one of our preferred clients in Rochester, NY. This is a 6-month contracted position. Position Summary: Under moderate supervision, performs basic claims/zone support activities. Duties and Responsibilities: • Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes. • Orders supplies and schedules/coordinates meetings. • Greets and directs visitors to appropriate personnel. • Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority. • Provides customer service support during weather events including CAT loss reports and other CAT support duties. • Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation. • Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis. • Assist with follow up calls and other claim file support as needed. • Greets, screens and directs visitors to appropriate personnel. • Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services. • Assists personnel with various activities including accessing and verifying policyholder information. • Sets follow ups as appropriate for completion of support activities. • Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required. • Handles all inquiries with customer service as a priority. • Enters new loss report information and updates claims documentation.