Hazelcast is hiring one on-site Technical Account Manager (TAM), L2 for the Reserve Bank of India (RBI) engagement. In RBI’s staffing model, this person serves as the Hazelcast OEM on-site Resident Engineer provided through the bidder. You will work closely with RBI’s L1 help desk, Bank technology teams, the L3 TAM, the bidder’s service team and Hazelcast support to keep the environments healthy and restore service quickly. The role begins after Go-Live and formal RBI sign-off. The initial assignment is at least one year; any extension during the five-year contract will depend on RBI’s call-off or extension decision. WHAT YOU’LL DO • Monitor Hazelcast caching environments through agreed tools and dashboards; perform daily configuration, job-status, restart and health checks and act on alerts. • Take ownership of incidents escalated by RBI’s L1 help desk, including problems caused by breaks in existing configuration or custom development, and resolve medium-complexity errors, access issues and environment problems across UAT, pre-production and production. • Guide incidents from initial triage through diagnosis, stakeholder updates and resolution—or make a clear handoff to the right support team. Gather the right logs, record findings and keep ticket status current. • Work within and help keep current the agreed roles and responsibilities (RACI), escalation matrix and transition call flow, involving L3, Bank teams, developers or Hazelcast support when needed. • Keep the Hazelcast run-book, system and configuration documentation, standard operating procedures, knowledge-base articles and version-controlled operational records current. After P1, recurring or critical incidents close, add the cause, fix and lessons learned to the knowledge base. • Participate in disaster-recovery drills; prepare and implement backup and restoration guidance, record test results and drive closure of identified gaps. • Own day-to-day service requests, required authorizations, coordination records and configuration backups. For changes, prepare impact analysis and approved procedures, test and rollback steps; work within approved maintenance windows and notify RBI of emergency changes within one day. • Coordinate with RBI teams on performance, connectivity and cross-team dependencies; troubleshoot functional issues and escalate unresolved items with a complete evidence package. • Join the on-call rotation and help the team support an unlimited number of cases under the contract. The service provides 24x7 P1/P2 coverage, with response targets of 30 minutes initially and 1 hour ongoing for P1; 1 hour and 2 hours for P2; 4 hours and 8 business hours for P3; and 8 hours and 2 working days for all other cases. • Keep clear records of health checks, incidents, escalations, tickets, disaster-recovery tests, changes, attendance and on-call acknowledgements, and contribute to quarterly service-level reporting and RBI certification. WHAT YOU HAVE • Graduate qualification such as BE, BSc, MCA or equivalent; an engineering background is preferred. • At least 4 years of relevant experience, including at least 3 years designing, implementing and upgrading Hazelcast or the directly relevant OEM product. • Hands-on experience operating and monitoring Hazelcast across enterprise UAT, pre-production and production, with strong incident triage, log analysis and service-restoration skills. • Working knowledge of IT service management for incidents, problems, changes, tickets, authorizations, service requests and escalation. • Ability to build and maintain runbooks, standard operating procedures, knowledge articles, health-check records and controlled configuration documentation. • Experience supporting disaster-recovery drills and backup/restoration procedures, with clear communication skills for RBI stakeholders, L1/L3 teams, developers and OEM support. Be prepared to share degree records, project dates, relevant experience and evidence of your Hazelcast or OEM association so Hazelcast can support RBI’s approval process.