Position Overview **REMOTE WITHIN US & CANADA** The Strategic Account Manager (SAM) is responsible for developing and managing long-term, value-driven relationships with Friedman Corporation’s customer base and strategic prospects. This role serves as a trusted advisor, aligning customer goals with Friedman’s products, services, and professional services offerings to drive retention, expansion, and overall customer success. The Strategic Account Manager works cross-functionally with Professional Services, Sales & Marketing, Research & Development, and Portfolio Support teams to ensure customer satisfaction, successful adoption, and ongoing value realization. Key Responsibilities **Customer & Account Management** • Establish and maintain strong working relationships with assigned strategic customers and key prospects • Act as the primary point of contact for customer engagement, communication, and escalation • Understand customer business objectives and align Friedman solutions accordingly **Revenue Growth & Retention** • Manage and regularly communicate the Professional Services pipeline • Oversee contract renewals and identify expansion and upsell opportunities • Support sales efforts by identifying new opportunities within existing accounts and net-new out reach **Cross-Functional Collaboration** • Partner closely with Professional Services, Sales & Marketing, R&D, and Portfolio Support teams • Coordinate internal resources to ensure successful delivery, onboarding, and ongoing support • Build relationships with key internal stakeholders and leadership **Product & Industry Expertise** • Develop a strong understanding of all Friedman Corporation applications and products • Stay informed on industry trends in distribution, manufacturing, transportation, and warehouse solutions • Represent Friedman professionally in customer meetings, webinars, and events **Reporting & Process Adherence** • Maintain accurate account information, pipeline data, and forecasting • Follow established internal processes and systems (CRM, time entry, customer tools) • Participate in regular one-on-ones, performance check-ins, and development discussions Qualifications **Required** • 5+ years of experience in account management, strategic sales, or customer success • Experience working with enterprise or mid-market B2B customers • Strong communication, relationship-building, and organizational skills • Ability to manage multiple accounts and priorities effectively **Preferred** • Experience in Manufacturing ERP, distribution, manufacturing, or warehouse management software • Background working with Professional Services organizations • Familiarity with CRM systems and account forecasting The max salary range allotted for this position is between $120,000-$135,000 CAD