Position Summary: Responsible for assisting the Property Operations Manager with the day-to-day operation and direct supervision of activities within the off-track betting (OTB) location. Oversee shift(s) as assigned. Ensure daily operations and experiences meet company standards and guest expectations. Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job Duties: • Assist Property Operations Manager with interviewing, hiring decisions, onboarding, training, developing, overseeing staff, measuring performance, disciplining, and/or scheduling department staff, as assigned • Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction • Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site aminities • Calmly and fairly address customer and employee concerns, and location inefficiencies • Oversee all counts, master safe sheets, and deposits in the absence of the Property Operations Manager • Make recommendations to the Property Operations Manager to improve service and cost savings and revenue generating measures • Proficiently use Microsoft applications (Word, Excel, Outlook) and player tracking system(s) • Consistently monitor site to identify and report regulatory and safety compliance risks; resolves risks as appropriate • Protects the confidentiality of company/personnel files and documents under immediate control • Ensures efficient operation of HHR Terminals and related gaming equipment • Schedule staff according to business demands • Work with employees to develop and grow their skills for future promotional opportunities • Troubleshoot minor repairs with wagering terminals and player tracking system as needed • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position • Efficiently perform duties in both calm and busy situations • Perform Senior Host duties, as necessary • Perform additional duties and responsibilities as assigned Qualifications, Education and Experience Required: • Previous experience with pari-mutuel equipment, and rules and regulations • Previous experience in a supervisory or leadership role that included employee direct reports • Positive, proactive leadership skills with experience developing, motivating and encouraging staff • Experience driving positive change via self-motivation and initiative • Experience providing high level of customer service • Able to work varied hours which include nights, weekends and holidays • Critical analysis skills to effectively resolve issues, and/or concerns • Comfortable initiating greetings and conversations • Experience using basic tools • Previous experience accurately counting, handling, and keeping track of money • Basic understanding of, and experience using, computers and computer programs • At least 21 years of age • Ability to communicate effectively in English, including both written and verbal forms • Professional appearance and personal hygiene conforming to company dress code and as deemed appropriate by supervisor • Obtain and maintain all work cards as required by the company • Verify right to work in the United States Preferred • Previous experience developing direct reports for promotional and/or professional growth opportunities • Experience same or similar management job duties within a customer service environment • High school diploma or equivalent Licensing Status • Obtain and maintain the required Gaming License. • Successfully complete and past post-offer, pre-employment and random drug screenings. Working Conditions • Work is performed indoors • More than 40 hours a week will be required at times. Work hours subject to change. • Must be able to work long hours under busy conditions. • Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels. • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. • Duties may involve walking, standing for long periods of time, sitting and crouching. • Specific required movements include the following: • Trunk - bend, twist, rotate, push, pull, and carry • Arms - reach, carry, push, pull, lift, twist, and rotate • Legs - left, push, pull, twist, and rotate • Hands - grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity • Must be able to lift 50 lbs