Position Summary: Responsible for the supervision of all day-to-day activities of the assigned locations. Ensues OTB operations meet or exceed company standards and guest expectations. Addresses all customer, employee, facilities, and equipment concerns and issues in a reasonable time. Ensures compliance with all regulations. Reports to: Regional Operations Director Major Duties and Responsibilities: • Interview, hire, onboard, oversee staff, measure performance, conduct investigations, discipline, terminate employment, and schedule department staff. • Oversee and verify completion of staff training and development. • Lead the execution of promotions, projects, etc. • Make recommendations to the Regional Director to improve service and cost savings and revenue generating measures. • Monitor and control labor costs within the location while maintaining adequate coverage based on fluctuating business demands. • Oversee all counts, master safe sheets, and deposits. • Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction. • Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities. • Calmly and fairly address customer and employee concerns, and site inefficiencies. • Consistently monitor site to identify and report regulatory and safety compliance risks and resolve as appropriate. • Proficiently use Microsoft application (Word, Excel, Outlook) and player tracking system(s). • Protect the confidentiality of company/personnel files. • Ensure efficiency of HHR Terminals and related gaming equipment. • Troubleshoot minor repairs with wagering terminals and player tracking system as needed. • Work with employees to develop and grow their skills for future promotional opportunities. • Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations. • Perform duties in a calm and efficient manner in all business situations. • Ability to travel around the assigned region as needed. • Ability to perform cash audits. • Perform Assistant Manager duties in their absence. • Perform additional duties and responsibilities as assigned. Qualifications, Education and Experience: Required: • Previous experience with pari-mutuel equipment, rules and regulations • Previous experience in a supervisory or leadership role that included employee direct reports and being responsible for overall daily operation • Positive, proactive leadership skills with experience developing, motivating and encouraging staff • Experience driving positive change via self-motivation and initiate • Experience providing high level of customer service • Critical analysis skills to effectively resolve issues, challenges, and/or concerns • Able to work varied hours which include nights, weekends and holidays • Comfortable initiating greetings and conversations • Experience using basic tools • Previous experience accurately counting, handling, and keeping track of money • Basic understand of, and experience using, computer and computer programs • At least 21 years of age • Ability to communicate effectively in English, including both written and verbal forms • Professional appearance and personal hygiene conforming to company dress codes and as deemed appropriate by supervisor • Obtain and maintain all work cards as required by the company • Motor Vehicle Report that meets insurance carrier guidelines. • Verify right to work in the United States Preferred: • Highly prefer previous pari-mutuel supervisory or managerial experience • Previous experience developing direct reports for promotional and/or professional growth opportunities • Experience performing same or similar job duties • High school diploma or equivalent Licensing Status: • Obtain and maintain the required state gaming license • Successfully complete and pass pre-employment background screenings Working Conditions: • Work is performed indoors • More than 40 hours a week will be required at times. Work hours subject to change. • Must be able to work long hours under busy conditions • Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels. • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces. • Duties may involve walking, standing for long periods of time, sitting and crouching • Specific required movements include the following: • Trunk-bend, twist, rotate, push, pull and carry • Arms reach, carry, push, pull, lift, twist, and rotate. • Legs-lift, push, pull, twist, and rotate • Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity. • Must be able to lift 50 pounds.