Reports To: Hilltop Manager Classification: Non-Exempt, PT Hilltop Restaurant at Carneros Resort and Spa is seeking an enthusiastic and skilled Server to join our Cottage Dining team. This role offers the opportunity to provide exceptional service in a Forbes environment, where every guest interaction is an opportunity to create memorable experiences. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to deliver personalized service in a fast-paced, luxury setting. Key Responsibilities: • Provide attentive, personalized service to guests, ensuring their dining experience exceeds expectations. • Guide guests through the menu, making recommendations for food and wine pairings based on preferences and seasonal offerings. • Maintain a thorough knowledge of the restaurant’s menu, including wine and beverage offerings. • Ensure the cleanliness and organization of the dining area, including tables, linens, and utensils, to maintain a polished, luxury atmosphere. • Uphold Forbes luxury service standards by providing anticipatory and respectful service at all times. • Collaborate with kitchen staff and other team members to ensure smooth operations and timely service. • Handle guest concerns with professionalism, ensuring satisfaction and timely resolutions. • Take and process orders accurately, ensuring all dietary restrictions and preferences are addressed. • Assist with special events, private dining experiences, and seasonal promotions. • Follow all health, safety, and sanitation guidelines to maintain a safe and clean working environment. Preferred Qualifications: • Previous experience in a fine dining or luxury hospitality setting, preferred but not required. • Strong communication skills and the ability to engage guests with enthusiasm and professionalism. • Ability to work efficiently in a high-energy, fast-paced environment while maintaining a focus on quality service. • Knowledge of Napa Valley wines and culinary offerings is a plus. • Team player mentality with a dedication to maintaining high service standards. • Flexibility to work evenings, weekends, and holidays as needed. Physical Requirements: • Ability to stand and walk for extended periods. • Ability to lift up to 25 pounds as needed. • Capability to navigate the resort’s expansive property as applicable. TOTAL COMPENSATION • Base Salary • Medical, Dental & Vision Insurance • Health and Dependent Care FSA Options • Life Insurance, Short-Term Disability and Long-Term Disability • Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance • 401k with Employer Match • Paid Time Off (PTO) & Sick Leave