We are seeking a collaborative and people-focused professional to help create an exceptional residential experience for residents and a positive, well-supported environment for team members. This role is responsible for leading day-to-day operations, strengthening resident relationships, supporting onsite teams, and ensuring the community runs efficiently, professionally, and with a strong sense of service. Responsibilities • Oversee daily community operations alongside the Executive Director, to support a high-quality staff and resident experience. • Build strong relationships with residents, addressing concerns promptly and professionally. • Lead, coach, and support onsite team members to encourage performance, accountability, and growth. • Monitor community appearance, service quality, and operational standards. • Partner with maintenance, leasing, and other departments to ensure timely resolution of issues. • Support resident retention efforts through proactive communication and service excellence. • Prepare and manage reports, records, and administrative tasks accurately and on time. • Assist with budgeting, expense control, and overall community performance goals. • Ensure compliance with company policies, procedures, and applicable regulations. • Identify opportunities to improve processes, resident satisfaction, and team effectiveness. Qualifications • Experience in property management, community operations, hospitality, payroll, hiring practices or a related service-oriented field. • Demonstrated leadership skills with the ability to guide and motivate a team. • Strong communication and interpersonal skills. • Excellent organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency with standard business and property management software preferred. • Understanding of budgeting, reporting, and operational best practices preferred. • Commitment to providing professional, respectful, and responsive service. What We Offer • A supportive and team-oriented work environment. • Opportunities to make a meaningful impact on resident satisfaction and community success. • Professional growth and development opportunities. • Competitive compensation and benefits, based on experience and location. Additional Information This position requires a proactive, solutions-oriented mindset and the ability to maintain a high standard of professionalism. Success in this role comes from strong leadership, clear communication, and a genuine commitment to creating a welcoming and well-managed community.