Employment Status/Type: Hourly, Full-Time, W2 Employee. Position-Level: Entry. Work Location: Remote. Work Schedule: Monday – Friday, Eastern Time Zone. Compensation: $15.00-18.00/hour (experience based; with potential for growth). Equipment/Technology: Company-provided equipment. Benefits Offered: Medical, Dental, Vision, STD, LTD, Life, 401K & PTO (subject to change year-to-year). About the Position: ISG is hiring a friendly, dependable Customer Service Associate to make outbound follow-up calls to insureds who have pending insurance requirements. This is not a sales role — you'll help policyholders understand what's needed, answer basic questions, and keep the process moving, all while accurately documenting each interaction in Microsoft Dynamics. What You'll Do: • Make outbound calls regarding pending insurance information and missing documentation. • Return voicemails and respond to basic customer emails in a timely, professional manner. • Explain requirements clearly and help customers navigate the online portal. • Leave professional voicemails and complete follow-up attempts. • Answer basic questions and escalate complex issues appropriately. • Document all calls and commitments accurately in Microsoft Dynamics. • Maintain follow-up schedules and meet productivity expectations. What We're Looking For: • Professional, friendly phone presence with strong verbal and written communication skills. • Confidence making high volume outbound calls. • Ability to stay composed and be persistent with frustrated or hesitant customers. • Strong attention to detail and accurate documentation. • Comfortable learning new software. • Ability to work in a remote setting with reliable internet and no distractions. • Reliable attendance and punctuality. Preferred Experience: • Customer service or call center experience. • Experience with CRM systems, specifically Microsoft Dynamics. • Insurance industry background. Insurance experience is a plus, not a requirement — we'll train the right person on our process. Apply today if you meet the above criteria!