Come embark on an exciting adventure with a company that believes in the success of our people and invests in their growth. We are fast growing and lots of opportunity across a growing base of mission sets and contracts. Come be part of a family and team that makes a difference for tomorrow today! Desired Skills: The Level 3 System Administrator (SA) shall possess the following capabilities: • Provide support for implementation, troubleshooting and maintenance of IT systems • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems • Manage the daily activities of configuration and operation of IT systems • Provide assistance to users in accessing and using IT systems • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provide support for the escalation and communication of status to agency management and internal customers • Optimize system operations and resource utilization, and perform system capacity analysis and planning • Provide in-depth experience in trouble-shooting IT systems • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance • Support the design of systems, mission architecture and associated hardware • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) • Analyze and resolve complex problems associated with server hardware, applications and software integration Job Duties: • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. • Manages IT system infrastructure and any processes related to these systems. • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. • Provides support for the escalation and communication of status to agency management and internal customers. • Provides support for the dispatch system and hardware problems and remains involved in the resolution process. • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Education: • Bachelor’s degree in a technical discipline from an accredited college or university is required. • Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Qualifications: • Fifteen (15) year’s as a SA in programs and contracts of similar scope, type, and complexity is required. Certifications: • Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification. Clearance Requirements: • TS/SCI with Poly Other Essential Functions: Must be able to communicate effectively both verbally and in writing. Visit fidelistech.net and connect with Fidelis Technologies on LinkedIn, and Facebook.