Company Profile: Multi-location automotive-related service, repair and parts facilities, along the CA Central Coast. Job Summary: The Automotive Retail Branch Manager will direct the Arroyo Grande retail store operations on a daily basis, drive sales, manage profitability, minimize losses, manage the staff and provide exceptional customer service and value for long-customer relationships. Duties / Responsibilities: General Duties: Ensure store showroom, office, bathrooms and service bays are clean and presentable at all times; Schedule routine maintenance for worksite equipment; Ensure all worksite equipment is fully functional and operating effectively at all times; Maintain tight controls on inventory; ensure losses are recorded and provide strict oversight to prevent theft; Oversee stock levels, parts ordering, shipping/receiving; recommend ordering when levels decrease; Organize and clean inventory warehouse and maintain it in an orderly manner; Ensure all products taken out of the store are accompanied by an electronic work order; Ensure adherence to company handbook, sales, service, company operational policies, safety regulations (OSHA procedures and processes and environmental standards; Other duties as required. Customer Relations Manage customer tire installations, repairs and services and ensure all are completed promptly and safely; Communicate clearly to customers including estimated time of completion and any issues that may arise; Provide exceptional customer service at all times. Staff Management: Assist with hiring, training, coaching, mentoring, terminating and providing disciplinary actions for the staff within the branch; Set work schedules for staff; ensure that adequate staff coverage is determined at all times to properly service the customers throughout the day; Complete and submit in a timely manner, documentation for any injuries or accidents occurred onsite; lead investigation into the reasons for the accident/injury to determine if further coaching is necessary to avoid same action(s) going forward; Clearly communicate expectations with the Technicians frequently and professionally; Ensure Technician labor billing is accurate and completed within internal billing parameters; Ensure Technicians complete work orders and vehicle maintenance inspection forms accurately; Ensure that Technicians are properly trained on tire, wheel and any other equipment/machinery, before being allowed to perform those duties; Provide continual oversight of the Technicians on duty and be ready to provide technical advice/oversight if necessary; Ensure Technicians complete work orders and vehicle maintenance inspection forms accurately; Continually ensure safety throughout the work areas and teach safe work habits and conditions to the Technicians and all staff; Ensure staff are taking required breaks and lunch at appropriates times, in relation to CA and federal laws. Financial: Ensure all customer billing invoices are complete and accurate; Ensure receipts, transfers, or product returns are approved and signed by the Branch Manager Prepare daily bank deposits and handle daily banking tasks. Qualifications: High school diploma; Associate’s Degree in a business-related discipline, a plus; At least 3 years of proven managerial experience within an automotive / tire retail environment; Experience and clear understanding of gross and net profits; Solid mathematical skills; Spanish speaker, a plus; Computer literate, experience with Point of Sale (POS) applications and ability to learn new software applications easily; Exceptional oral and written communication and interpersonal skills; Demonstrated leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills; Exceptional oral and written communication and interpersonal skills; Ability to lift 50 pounds in weight Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required; Ability to pass a drug test and pre-employment physical required. Compensation: $72,000 base salary for this full-time, exempt position. Benefits: 6 paid public holidays annually; Paid vacation which begins accruing after 6 months of employment; 40 hours of standard CA annual paid sick time, which begins accruing on start date; 401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment; Medical, dental, vision and life insurance coverage offered for employee; Working Hours: 8:00AM – 6:00PM, Monday – Friday, with the addition of a Saturday schedule, in due course. Location: Arroyo Grande, CA – onsite position