Company Profile: SM Tire, founded in 1946, has delivered tire and automotive services to the CA Central Coast region since. Our multi-location business has always focused on building strong customer relationships and providing the highest quality of workmanship on each and every vehicle we service. In addition, we operate a dedicated Bandag Retread plant in Santa Maria, CA, providing factory-quality tire retreading, together with 24/7 mobile commercial road services. Job Summary: Operational Oversight: Oversee daily operations throughout all locations, to ensure consistent service quality and productivity; Implement and maintain company policies, standard operating procedures and performance standards; Monitor workflow, facility organization and customer service levels, to optimize operations; Travel between all locations regularly to ensure operational excellence. Staff Leadership & Development: Supervise, train and support location Managers and Technicians, to foster a high-performing, team-oriented culture; Conduct regular performance reviews, coaching sessions and training programs, to enhance staff capabilities; Ensure adherence to labor laws, scheduling and staffing requirements. Customer Service & Quality Assurance: Maintain optimum customer service satisfaction levels, by addressing escalated issues and ensuring prompt resolutions; Enforce quality control measures for parts, installation, repairs, follow-up and related services; Monitor customer feedback and implement improvements to enhance overall customer experience. Financial & Inventory Management: Manage budgets, cost controls and profitability targets for each location; Analyze financial performance and identify areas for improvement or cost savings; Oversee inventory levels, product orders and vendor relationships, to ensure optimal stock and minimize waste. Safety & Compliance: Ensure all locations comply with OSHA and environmental safety standards; Maintain proper documentation for equipment maintenance, safety training and certifications; Promote a culture of safety awareness and accountability. Strategic & Continuous Improvement: Identify opportunities for operational efficiency, process improvement and growth; Collaborate with leadership to set performance goals, KPIs and strategic objectives; Lead special projects / initiatives, to improve operational capabilities. Qualifications: At least 5 years of operational leadership experience, preferably within the automotive or tire industries; Bachelor’s degree in Business Administration, Operations Management, or related field preferred; or equivalent experience in a similar role considered; Proven, successful experience managing multiple locations and large teams; Astute leadership, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills; Exceptional oral and written communication and interpersonal skills; Proficient with POS systems, scheduling software and the Microsoft Office suite of products; Working knowledge of automotive-related service, repair and product sales, procedures and inventory management systems; Ability to lift 40 pounds in weight Possess a valid CA driver’s license, with a clean and insurance driving record, with a copy of H6 driving record, required; Ability to pass a drug test and pre-employment physical required. Compensation: $100K base salary for this full-time, exempt position. Benefits: 6 paid public holidays annually; Paid vacation which begins accruing after 6 months of employment; 40 hours of standard CA annual paid sick time, which begins accruing on start date; 401(K) with annual company match; eligibility of which to enroll is on the 1st of the month following 60 days of employment; Medical, dental, vision insurance coverage offered for employee; Life insurance. Working Hours: 8:00AM – 6:00PM, Monday – Friday, with weekends, as necessary, for managerial oversight. Location: Santa Maria, CA; travel between all facilities regularly