Spring Footwear Corporation | Full-Time | On-Site Reports to: Customer Service Manager Spring Footwear Corporation is seeking a detail-oriented, high-energy professional to support our headquarters office operations and Customer Service team. This role serves as the welcoming face of our corporate office while playing a key role in customer support, and sales coordination. This position is ideal for someone who thrives in a structured, fast-paced environment and takes pride in accuracy, organization, and professional communication. The Customer Experience & Support Coordinator plays a dual role within the organization, supporting front desk operations while actively contributing to Customer Service, Sales Support, and New Account Onboarding. This position serves as a central point of communication between customers, sales representatives, e-commerce accounts, and internal departments, ensuring a seamless customer experience and smooth operational execution across the company. Key Responsibilities Front Desk & Office Operations • Serve as the professional first point of contact for guests, vendors, and callers • Manage multi-line phone system and route communications accurately • Maintain reception area and office organization • Coordinate mail, shipping logistics, and office supply management • Process purchase orders and support internal event coordination Customer Service Support • Assist customers and sales representatives with orders, returns, and inquiries • Process Return Authorizations and shipping labels • Maintain accurate documentation within OMS • Monitor inventory updates, substitutions, and closeouts • Generate and maintain required operational reports New Account Onboarding & Lead Management • Serve as primary contact for new and reactivated accounts • Coordinate onboarding documentation and account setup • Maintain customer records and compliance documentation • Track onboarding progress and conduct post-shipment follow-up Sales Coordinator Support • Assist with trade show and event coordination • Manage booth bookings, hotel arrangements, and vendor communications • Coordinate samples, marketing materials, and appointment tracking Qualifications • 3–5 years of customer service, office operations, or administrative support experience • Professional phone presence and polished communication skills • Strong organizational skills with high attention to detail • Ability to manage multiple priorities in a deadline-driven environment • Proficiency in Microsoft Office (Word, Outlook, Excel) • Experience with multi-line phone systems • Footwear or wholesale industry experience preferred Spring Footwear offers a dynamic corporate environment with cross-functional exposure across Customer Service, Sales, and Operations. We are seeking a proactive professional who values structure, accountability, and operational excellence. Apply today to join the Spring Footwear team.