Physical Requirements: Must be able to stand for 8 hour shift. Walking and climbing stairs required. Position requires occasional stooping, bending and lifting of up to 50 lbs. May assist guests with luggage on occasion. Working hours: 11 p.m. to 7 a.m. but may vary depending on hotel occupancy. Ability to work weekends required. May have occasional overtime during special events and full occupancy. Job Duties: • Performs check in and check out of guests. Receives payments and allows for proper discounts when applicable. • Answers hotel switchboard and forwards calls appropriately. • Serves as information agent for hotel guests and handles problems and requests as they arise. • Responsible for making reservations and ensuring all booking, rate, and cancellation policies are accurately quoted to guest. • Audits all accounts to ensure they are in balance. The audit includes city ledger, reservation deposits, credit card accounts and room/restaurant charges. • Posts room, tax revenues, and no shows. Prepares final report of all accounts. • Responsible for counting bank at the beginning and end of shift to ensure the bank is accurately accounted for. • Responsible for making regular deposits in accordance with the hotel’s deposit procedure. • Serves as manager on duty during shift. • Other duties as assigned by Guest Service Mgr or as business and demand dictates. Qualifications and Skills needed: • Position requires high school diploma or equivalent • Clerical and cash handling experience required. • Prior hotel front desk experience required. • Must be computer and keyboard proficient. • Must have excellent verbal communication skills. • Excellent customer service skills. • Enthusiastic, out-going personality and interpersonal skills. • Department: Front Desk • Supervisor: Guest Service Manager Location: Holiday Inn Express & Suites - Jacksonville in Jacksonville, FL