Title: Case Manager Department: San Diego Housing Commission Reports to: Program Manager FLSA Status: Full-time, Non-Exempt The Veteran Interim-Housing Case Manager is part of a multidisciplinary team who serves as the bridge between interim-housing services and essential community resources. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of quality care. The Case Manager assists the team in understanding resources and needs within the community. Essential Duties and Responsibilities: • Provides comprehensive case management to veterans who are seeking housing and related services. • Interviews veterans to determine housing and other social service needs. • Provides appropriate referrals as necessary. • Prepares and maintains confidential case records. • Consults with service providers and community partners on resource-related issues. • Ensures confidentiality and controls access to sensitive information. • Collaborates with clinical team to perform risk management and crisis intervention services as necessary. • Develops network of trusted contacts within organizations in which to refer and coordinate care. • Participates in multidisciplinary team meetings. • Follows care follow-up procedures to ensure veterans received the services they were referred to and do not have any follow up needs. • Assists veterans to navigate service providers across multiple systems of care. • Maintain case information and notations within VVSD electronic healthcare record. • Document client information in the San Diego County Homeless Management Information System (HMIS) Qualifications: • Bachelors Degree in Social Work, Sociology, Psychology or related field (or equivalent experience) preferred • 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment. • Knowledge of/ experience working with local social service, public health, and VSO organizations and resources is a plus. • Experience working with a military or veteran population is preferred. • Familiarity with San Diego County Coordinated Shelter Intake Program preferred. • Experience working with Homeless Management Information System (HMIS) preferred. • Excellent written and oral communication skills. • Must be highly organized, detail oriented, and reliable. • Ability to communicate clearly and effectively via oral or written means • Ability to make oral presentations. • Ability to remain calm and maintain self-control during difficult circumstances and emergencies. • Ability to adapt to change. • Ability to respond in a professional manner in all situations. • Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. • Ability to think analytically and evaluate the impact of case management recommendations. • Ability to set work priorities and to evaluate and create solutions to work related problems. • Ability to maintain boundaries. • Ability to assist veterans in developing a budget. • Ability to deescalate situations including emotionally charged situations. • Knowledge of case management services and community resources. Physical Requirements: • Ability to bend and lift light objects • Ability to sit for extended periods of time while viewing a computer monitor • Dexterity of hands and fingers to operate a computer keyboard • Capable of communicating and exchanging information • Seeing to read reports and data • Ability to communicate in English • Ability to work in a noisy, busy environment