About Us: We are a trusted provider of residential plumbing, electrical, and HVAC services, committed to delivering exceptional customer experiences and high-quality workmanship. Our team is growing, and we’re looking for a Part-time Customer Service Representative who thrives in a fast-paced, customer-focused environment. Position Summary: The Customer Service Representative (CSR) is the first point of contact for our customers. This role is responsible for answering incoming service calls, scheduling appointments, and ensuring every customer receives a professional, friendly, and efficient experience from start to finish. The ideal candidate is a great team-player, detail-oriented, empathetic, and enjoys helping customers solve problems in their homes. Key Responsibilities: • Answer incoming phone calls promptly and professionally. • Listen carefully to customer needs and schedule appropriate service appointments. • Provide information about our plumbing, electrical, and HVAC services. • Communicate clearly and effectively with customers, technicians, co-workers, and management. • Maintain accurate records in the customer management system (Service Titan). • Perform outbound calls confirming service and scheduling. • Follow up with customers after service to ensure satisfaction and gather feedback. • Handle customer concerns with patience and professionalism, escalating as needed. • Support the team with administrative tasks such as data entry, invoice review, and follow-up calls. • Contribute to a positive and supportive office environment focused on teamwork and customer care. Qualifications: • Previous customer service experience (home services or dispatch experience preferred). • Strong communication and active listening skills. • Ability to multitask and stay organized in a busy environment. • Comfortable using dispatch or CRM software and Microsoft Office Suite. • Positive, professional attitude with a focus on customer satisfaction. • Reliable and punctual with a strong work ethic. Preferred Experience: • Experience in residential service industries such as plumbing, electrical, or HVAC. • Familiarity with ServiceTitan or similar scheduling software. • Basic understanding of residential home service terminology. What We Offer: • Flexible Part-time Schedule • Paid training and opportunities for advancement. • Supportive team environment. Join our team and become the voice of our company — helping customers solve problems, one call at a time!