We are seeking a results-driven, customer-focused leader to oversee daily operations and guide a high-performing automotive repair team. The ideal candidate will bring strong business acumen, operational leadership, and a commitment to delivering quality service, operational efficiency, and an excellent customer experience. Responsibilities • Lead overall store operations, including production, customer service, staffing, and financial performance. • Develop and implement strategies to improve profitability, efficiency, and customer satisfaction. • Oversee workflow, scheduling, and resource allocation to ensure timely completion of repair work. • Monitor key performance indicators and take action to support business goals. • Partner with estimators, production staff, and administrative team members to maintain smooth operations. • Support hiring, training, coaching, and performance management for team members. • Ensure compliance with company policies, safety standards, and industry regulations. • Build and maintain strong relationships with customers, vendors, and insurance partners. • Resolve escalated customer concerns with professionalism and a solutions-oriented approach. • Review financial reports, control expenses, and support budgeting efforts. Qualifications • Previous leadership experience in automotive repair, collision repair, or a related operations environment. • Demonstrated ability to manage teams, drive performance, and improve business results. • Strong understanding of customer service, workflow management, and operational processes. • Excellent communication, problem-solving, and decision-making skills. • Ability to analyze financial and operational data to support informed business decisions. • Experience with coaching, team development, and performance accountability. • Proficiency with business systems, reporting tools, and standard office software. • High level of professionalism, organization, and attention to detail. Preferred Qualifications • Experience in collision center management or multi-department automotive operations. • Knowledge of estimating systems, repair workflows, and insurance-related processes. • Background in process improvement or continuous operational optimization. What We Offer • Opportunity to lead a respected team in a growing industry. • Collaborative work environment with room to make a measurable impact. • Competitive compensation and benefits package, based on experience and qualifications. • Career growth opportunities for a motivated and capable leader. About You You are a hands-on leader who thrives in a fast-paced environment and takes pride in building strong teams, delivering exceptional customer service, and driving operational excellence. You are adaptable, accountable, and committed to creating a positive experience for both customers and team members.