Tri-Valley, Inc. Position: Information & Referral Specialist Rev. 7/26 Reports to: Community Services and Information Supervisor Basic Function: To provide referral assistance, information, outreach services, as well as maintain up-to-date comprehensive resource files. Responsibilities: • Triage Calls for referrals, information, and Case Manager on Call Support. • Enter referrals that are received into the computer system. • Complete documentation for Caremanager On Call assistance that you provided. • Assist with booking transportation for consumers with the contracted providers that Tri-Valley utilizes. • Monitor the Email Boxes, Voice Mail Box, and Information Box and provide necessary follow-up work. • Maintain and update Resource Library on community agencies, benefits, and other informational resources that are often requested. • Encourage utilization of resource materials; serve as a staff and public contact on available resource information. • Provide training and support for staff regarding I&R services including participating with the I&R Team in creating a monthly newsletter for staff • Gather statistical data monthly. • Examine statistics and make recommendations about where outreach activities should be focused. • Complete presentations and outreach to increase knowledge in the community of the function of I&R and the services that Tri-Valley, Inc. offers. • Participate in a minimum of 40 hours a year of training around I&R related topics. • Maintain and update Emergency Disaster Resources and Emergency Shelter Resources. • Participate in staff and team meetings to discuss homecare and other related issues. • Maintain work area in a neat and professional manner. • Perform miscellaneous duties and assignments as directed by immediate supervisor. • Meet with supervisor on regular basis. Essential Functions/Qualifications: High School Diploma required; College Degree preferred; minimum of 2 years of relevant experience in a social services environment. • Regular and reliable attendance. • Organizational and time management skills • Communication Skills with consumers, physicians, employees, family members, providers (telephone, email or in person, as needed) • Cultural competency and the ability to provide informed advocacy • Knowledge of home and community-based service systems and how to access and arrange services • Outreach and educational services • Public benefits • Written communication skills • Demonstrated analysis and problem solving skills • Meet deadlines in a timely fashion • Able to develop and maintain positive effective relationships with providers, consumers, and the public • Works as a member of a team • Works independently • Maintain Confidentiality • Attention to detail • Ability to Meet deadlines • Computer Acuity • Software Windows, Word, Excel, Power Point, Outlook • Ability to be flexible and work in a fast-paced environment • Maintain production at program/department standards Physical Demands: • Computer access • Must be able to sit for periods of time at computer • Must be able to carry files of up to 5 pounds and laptop. Work Environment: Traditional Office Environment _____________________________ ___________________________ _____________ Employee Name (printed) Signature Date _____________________________ ___________________________ _____________ Employer Representative (printed) Signature Date