POSITION SUMMARY The Patient Account Representative is responsible for managing patient billing and payment processes with accuracy, courtesy, and efficiency. This position requires a balance of strong communication skills and empathy to help patients understand and meet their financial obligations while maintaining compliance with company policies and healthcare regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Communicate directly with patients to explain their financial responsibilities and payment options. • Work with patients to establish payment arrangements for outstanding account balances in accordance with company policy. • Respond promptly and professionally to patient inquiries and concerns regarding statements or balances. • Contact insurance companies via phone or online portals to verify eligibility and benefit information. • Document all patient calls and account activity accurately and promptly in eCW (eClinicalWorks). • Assist with general billing and collection activities as assigned to support the department’s overall goals. EDUCATION AND/OR EXPERIENCE • High School Diploma or equivalent required; Associates degree preferred • 2 years of office experience in medical billing / collections preferred • 2 years customer service required • Excellent verbal and written communication skills with a high level of professionalism. • Strong attention to detail, organizational ability, and analytical thinking. Why Join Us? Benefits Include: • 401(k) retirement plan • Medical insurance • Dental insurance • Vision insurance • Health Savings Account (HSA) • Life insurance • Paid Time Off (PTO) • Uniform allowance • Additional supplemental plan available as well! Position Type: Full-Time