Account Manager – Troy, New York Pay: $65,000.00 - $75,000.00 per year We are conducting a search for a high-impact Account Manager to join a fast-growing, customer-focused technology organization in the Albany / Troy area. This opportunity is open due to company growth and expansion. The Opportunity This is an on-site, client-facing role where you will act as the primary point of contact for a portfolio of accounts, driving engagement, partnership, and measurable results. You’ll play a critical role in ensuring clients achieve their goals while maximizing the value of the platform. Key Responsibilities • Serve as a trusted advisor for the company’s platform and solutions • Drive client engagement, and long-term success • Partner with internal teams to set goals and execute client strategies • Deliver regular reporting and insights to demonstrate ROI and outcomes • Monitor client health, mitigate risk, and support retention efforts • Analyze data to inform engagement strategies and optimize performance • Build and maintain strong, long-term client relationships • Conduct product demonstrations and educate clients on product capabilities • Support client needs by sharing feedback and product enhancement ideas internally Qualifications • Bachelor’s degree or equivalent experience required • 3+ years of account management, client-facing, customer service experience • Strong communication skills with the ability to engage both technical and non-technical audiences • Analytical mindset with the ability to interpret data and drive decisions • Highly organized, detail-oriented, and self-motivated • Entrepreneurial, energetic, and collaborative approach • Ability to travel to customer sites (US based) as needed • Entrepreneurial mindset, confident, high energy, self-motivated and a true team player. • Well-organized, with a high attention to detail and ability to prioritize independently. • Works well independently and uses critical thinking skills. • Ability to travel (US) as needed. Preferred Qualifications • Knowledge of pharmacy benefits and/or member engagement. • Experience engaging individuals about pharmacy or healthcare benefits. • Experience with Zoho CRM and Projects. Preferred Experience • Exposure to healthcare related technology or member engagement • Familiarity with CRM/project management tools Benefits include: • Work with a brilliant and creative team on a variety of products and technologies • Growing organization with room for role expansion and professional growth • Competitive salary • Health, vision & dental insurance • Paid time off • Life insurance policy • 401k with employer match This is an excellent opportunity to join a mission-driven organization at the intersection of healthcare and technology, where your work will directly impact client outcomes and patient experiences. If you’re interested in learning more, apply today! Work Location: In person with occasional travel to US Based client sites.