Position: Director of Residential Services Location: Springfield, MA Organization: Multicultural Community Services Employment Type: Full-time, Senior Leadership Salary: $98K – $108K yearly Make an Impact Every Day. Lead with Purpose. MCS is seeking a passionate, dynamic Director of Residential Services to oversee and inspire excellence across 19 community-based group homes serving individuals with intellectual and developmental disabilities. This is a rare opportunity to shape lives, build teams, and ensure that services not only meet — but exceed — the highest standards of care and compliance. The Director of Residential Services will provide leadership, high-level oversight, and strategic direction to ensure quality, compliance, and compassion are at the forefront of everything we do. You’ll supervise a team of program leaders and support staff, maintain regulatory standards, manage resources, and drive continuous improvement. Key responsibilities include: • Leading operations and oversight for 19 residential group homes • Supporting and developing a team of professionals to deliver person-centered services • Ensuring full compliance with all state, federal, and agency regulations (including DDS licensure and accreditation) • Monitoring quality outcomes and service satisfaction, and using data to identify areas for improvement • Managing budgets, staffing, and program resources efficiently and effectively • Fostering meaningful relationships with individuals served families, staff, and community stakeholders • Collaborating across departments and participating in strategic planning at the organizational level • Serving as a key contributor to agency leadership Qualifications • Bachelor's degree required; Master's degree preferred • 5+ years of supervisory experience in human services, preferably with DDS residential programs • Knowledge of Massachusetts DDS service delivery and regulatory systems • Strong team building, communication, and organizational skills • Calm, solutions-focused leadership and crisis management abilities • Proficiency with technology and a commitment to learning and growth Why Join MCS? MCS is a mission-driven nonprofit with a deep commitment to empowering individuals with intellectual and developmental disabilities. We believe that high-quality services come from high-quality teams — and that great leadership makes all the difference. At MCS, you’ll find: • A supportive, team-oriented environment • Opportunities for innovation and service development • A leadership team that values your voice and your vision • The chance to build something meaningful — every single day For more information, please visit mcsnet.org. To apply: Please submit your resume and cover letter