The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following: • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. • Maintains automotive records by recording problems and corrective actions planned. • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Requirements • Ability to establish and maintain good relationships with customers and co-workers. • Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs. • Knowledge of automotive systems in general • Ability to review service orders and inspect the vehicle for necessary repairs • Knowledge of new models and product improvements, based on technical service bulletins, etc. • Knowledge of warranty guidelines and ability to relate them to warranty service repair orders. • Ability to communicate well with co-workers and co-workers throughout repair process. Benefits • 401(k) • 401(k) matching • Dental insurance • Health insurance • Health savings account • Life insurance • Paid holidays & paid time off • Vision insurance • Earn vacation hours after 90 days • Aggressive Employee Referral Program Why Snell Motor Companies? • Ongoing Training: Stay ahead of the curve with factory-specific training. • Supportive Team: A friendly, collaborative atmosphere where your contributions are valued. • A Culture That Values Your Expertise: We don’t just want to employ you—we want you to thrive. Our focus is on providing clear career development pathways and creating a workplace where you’ll be supported in reaching your professional goals. What We Offer: • Competitive salary and performance-based incentives • Career growth opportunities within a family-owned company • Modern, well-equipped work environment • A supportive team that values your expertise and commitment • Comprehensive benefits package, including health insurance, paid time off, 401k and more If you’re ready to bring your automotive expertise to a company that truly values your skills, we’d love to hear from you! Apply Today and drive your career forward with Snell Motor Companies! #IND1