Second shift goes from 2:30pm to 10:30pm Rental & Repair Shop Supervisor Our Rental & Repair Shop team is at the heart of every guest’s mountain experience, providing them with the equipment and support they need for a safe and enjoyable day on the slopes. As Supervisor, you’ll oversee daily operations, support your staff, and ensure guests receive exceptional service from start to finish. Responsibilities & Duties • Maintain a strong knowledge of ski and snowboard rental/repair systems, procedures, and equipment. • Oversee daily shop operations, ensuring efficiency, professionalism, and adherence to resort standards. • Provide accurate resort information and assist guests with questions about services and amenities. • Monitor team performance, using guest and staff feedback to enhance service quality. • Resolve guest concerns promptly and fairly, balancing the best interests of all parties. • Support your team by ensuring necessary tools, supplies, and materials are available when needed. • Manage staffing levels to meet business demands while maintaining a high level of guest satisfaction. • Ensure timely completion of preventative maintenance and equipment repairs. • Respond appropriately to emergencies, such as fire alarms, accidents, or lost/stolen equipment reports. • Uphold the safety and security of both staff and guests at all times. • Maintain a clean, organized, and welcoming rental shop environment. Qualifications • Must be 18 years of age or older • Guest-focused with strong customer service skills • Punctual, reliable, and prepared to work scheduled shifts • Professional in both appearance and demeanor • Safety-conscious and attentive to detail • Available to work weekends and holidays Why Join Us? This role offers the opportunity to lead a dedicated team, support mountain operations, and create a positive impact on every guest’s experience. If you’re a people-oriented leader who thrives in a fast-paced environment, we’d love to have you on our team.