Location: Coppell, Texas Schedule: Monday - Friday |8:30 a.m. - 5:30 p.m. Employment Type: Full-Time About the company AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times. As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit. About the Role The College Account Manager drives growth, profitability, and retention across a portfolio of higher education accounts while contributing directly to overall company goals. Serving as the primary strategic and operational partner, this role translates account data into revenue-generating initiatives, oversees custom order and website operations, and manages day-to-day client relationships to ensure long-term success. Work Location: In-office to start, with hybrid options considered once established in the role. Key Responsibilities Strategic Account Management & Growth • Develop and execute long-term growth plans to maximize revenue, margin, and account profitability while contributing to broader company goals. • Analyze sales, profit trends, and account KPIs to identify opportunities for new products, services, and operational enhancements. • Partner with client leadership to align business goals, deliver annual budget inputs, and present strategic recommendations. Client Relationship & Communication • Serve as the central point of contact for routine communications, policy updates, and issue resolution across all account levels. • Host regular cadence meetings and business reviews with primary and executive college stakeholders to share best practices and performance metrics. Operations & E-Commerce Execution • Oversee online store launches, ensuring accuracy of content, promotions, marketing initiatives, and user experience. • Manage product assortments and general merchandise rollouts tailored to each institution's cycle and audience. • Process custom orders end-to-end, including quoting, sourcing assistance, and order placement. • Collaborate with cross-functional internal teams (Marketing, Finance, Operations) to streamline workflows and launch campus-wide promotional events. Qualifications & Requirements • Customer Service: 4+ years of dedicated customer service or account support experience (Required). • Software Proficiency: 5+ years of hands-on Microsoft Excel experience; intermediate to advanced MS Office skills. • Relationship Building: Advanced skills in managing multi-level client relationships, maintaining retention, and resolving issues. • Analytical & Technical Aptitude: Ability to interpret sales metrics, forecast performance, and continuously build skills in finance, marketing, and technology to support organizational objectives. • Project & Time Management: Exceptional organizational abilities with demonstrated success managing concurrent product rollouts and store launches. Equal Opportunity & Compliance Statement AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States. Ready to join our production team? Apply Now