Location: Coppell, Texas Schedule: Sunday - Thursday 2:30 PM - 11:00PM Employment Type: Full-Time About the company AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times. As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit. About the Role The Embroidery Team Lead is responsible for overseeing daily embroidery operations, ensuring production goals are met while maintaining high-quality standards. This role supports, trains, and guides team members, while also collaborating with management to improve efficiency and workflow. Key Responsibilities · Lead and support the embroidery team to meet daily production targets and deadlines · Operate embroidery machines and assist with complex or high-priority orders as needed · Monitor quality control to ensure all products meet company standards · Train, coach, and mentor team members on processes, equipment, and best practices · Coordinate job assignments and workflow to maximize efficiency · Troubleshoot machine issues and escalate maintenance needs when necessary · Maintain a clean, organized, and safe work environment · Track production progress and report on performance metrics to management · Other duties as assigned What We’re Looking For · Previous experience in embroidery production required · Experience with multi-head machines, preferably ZSK · Strong knowledge of embroidery machines and production processes · Prior leadership or supervisory experience preferred · Effective communication and team leadership skills · Bilingual in English and Spanish (Preferred) · Strong attention to detail and commitment to quality · Ability to work in a fast-paced, deadline-driven environment · Strong time management and organizational skills · Ability to successfully pass a background check Schedule & Physical Requirements Schedule · Sunday – Thursday, 2:30 PM - 11:00PM · Overtime may be required during peak production periods in accordance with business needs Physical Requirements · Ability to stand for extended periods · Ability to lift up to 25–50 lbs · Manual dexterity and hand-eye coordination Safety & Compliance Expectations · Adhere to all company safety policies, OSHA regulations, and workplace standards · Participate in required safety training and compliance programs · Report unsafe conditions, incidents, or near misses immediately · Maintain compliance with attendance, timekeeping, and workplace conduct policies Equal Opportunity & Compliance Statement AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States. Ready to join our production team? Apply Now