Job Title: Receptionist/Customer Service Representative Location: Chico Nissan Position Type: Full-time We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach. Responsibilities: - Answer phone calls and direct them to the appropriate department or individual - Provide information to guests about our company and services - Schedule appointments and maintain appointment calendars - Assist with administrative tasks as needed, such as data entry and filing - Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies - Maintain office security by following procedures and monitoring access - Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality - Identify opportunities to enhance customer satisfaction and continuously improve the customer service process Requirements: - High school diploma or equivalent - Previous experience in a customer service or receptionist role preferred - Excellent communication and interpersonal skills - Proficient in Microsoft Office and other relevant software - Ability to multitask and prioritize tasks effectively - Attention to detail and strong organizational skills - Ability to work well independently and as part of a team - Proactive attitude with a willingness to learn and adapt to changing customer demands If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!