We are seeking a detail-oriented and customer-focused professional to support appointment coordination and patient communication in a fast-paced healthcare environment. In this role, you will help ensure that patients receive timely access to care while maintaining accurate scheduling records and delivering a positive service experience. Responsibilities • Schedule, reschedule, and confirm patient appointments across one or more clinical providers or departments. • Answer incoming and outgoing calls and respond to scheduling requests in a courteous and professional manner. • Collect and verify patient information to ensure accurate records and appointment details. • Document calls in appropriate software with accurate coding • Coordinate with clinical and administrative teams to support smooth patient flow and appointment availability. • Communicate appointment instructions, preparation details, and follow-up information as needed. • Maintain confidentiality and handle sensitive patient information in accordance with applicable policies and regulations. • Monitor schedules for openings, cancellations, and conflicts, and make appropriate updates. • Assist with reminders, referrals, and other administrative tasks related to patient access and scheduling. • Other tasks as assigned. Qualifications • High school diploma or equivalent required; additional education or training in healthcare administration is a plus. • Previous experience in scheduling, customer service, medical office support, or a related administrative role preferred. • Strong communication skills with the ability to interact professionally with patients, families, and team members. • Excellent attention to detail and organizational skills. • Ability to manage multiple priorities in a fast-paced environment. • Comfort using scheduling systems, electronic records, and standard office software. • Understanding of confidentiality practices and a commitment to maintaining patient privacy. Preferred Attributes • Positive, patient-centered approach to service. • Strong problem-solving skills and the ability to adapt to changing schedules. • Reliability, professionalism, and a collaborative mindset. What We Offer • Competitive Pay • Medical, Eye and Dental Insurance Offered • 401K • A supportive and team-oriented work environment. • Opportunities to contribute to a meaningful patient experience. • Training and development resources to support success in the role. If you are organized, communicative, and committed to delivering excellent service, we encourage you to apply.