We are seeking a compassionate, professional, and highly organized Patient Liaison to join our team. This individual will serve as a key point of contact for patients and families, helping answer questions, address concerns, and ensure a positive overall experience. The ideal candidate must be fluent in Yiddish and English, possess exceptional customer service and communication skills, and be comfortable managing a high volume of phone interactions with empathy and professionalism. This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs. Salary & Benefits • Salary: $50,000 - $55,000 annually • Benefits: Tier 1 Benefits Package Responsibilities • Serve as the primary point of contact for patients and families via phone • Respond to questions, concerns, and requests in a timely and professional manner • Provide compassionate support and guidance to families navigating patient care services • Coordinate communication between families, staff, and departments as needed • Document interactions and maintain accurate records • Follow up on outstanding concerns to ensure resolution and satisfaction • Assist with administrative duties including scheduling, data entry, filing, and general office support • Maintain confidentiality and comply with HIPAA regulations • Help foster a welcoming, supportive, and service-oriented environment Qualifications • Fluent in both Yiddish and English required • Outstanding customer service and interpersonal skills • Strong verbal and written communication abilities • Previous experience in healthcare, customer service, patient relations, or administrative support preferred • Ability to remain calm, professional, and empathetic in challenging situations • Highly organized with strong attention to detail • Proficient in Microsoft Office and general computer systems • Ability to multitask and work effectively in a fast-paced environment Schedule • Full-time • In-office position • Potential flexibility for hybrid work after six months Why Join Us? This newly created role offers the opportunity to make a meaningful impact by supporting patients and families during important moments. We are looking for someone who is compassionate, dependable, and eager to grow within a collaborative team environment.