Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. • Assists with monitoring of resident satisfaction and ensures follow up on the results. • Responds to resident/management requests and Service Request for occupied apartments as directed by Property Manager and/or Maintenance Supervisor. • Uses service request system and schedules to establish priorities. Determines with Property Manager and/or Maintenance Supervisor, requests or emergencies that should be top priority. Monitors the completion of Service Requests in order to limit callbacks. • Reviews daily work order priorities with the Property Manager at the beginning and end of each day. • Oversee and ensure that established preventative maintenance programs are implemented, followed and documented. • On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc. • Must be able to deal with moderate to high levels of stress due to meeting deadlines and reprioritizing activities. • Responsible for the daily upkeep of the grounds and appearance of the property. • Has a complete understanding and working knowledge of the company's policies and procedures. • Responsible for the maintenance and security of all property-issued tools. • This job description does not provide an all-encompassing list of duties, there may be a need to perform other duties as assigned. On-Call and Emergencies: • Shares on-call responsibilities; responds to resident service requests within 24 hours. • Assists with hazardous weather problems, fires, floods, snow removal, freezes, etc. Job Requirements: • Regular attendance, punctuality and dependability required. • Strongly preferred that candidate have at least one year of experience with a construction background. • Required to provide own (industry specific) hand tools. • A valid driver's license and reliable transportation are required. • Ability to work independently with minimal supervision. • Excellent time management skills; ability to prioritize work functions. • Strong communication and interpersonal skills. • Knowledge of building maintenance and repair. • A positive, team-oriented attitude. • Ability to work with a diverse group o