Job Title: Retail Shift Supervisor Employment Type: Full-Time / Hourly Goodwill Southwest Florida is seeking a Retail Shift Supervisor to support the management team in the daily operation of the store. This position assists with achieving sales, expense, profit, production, merchandising, customer service, and mission-related goals while ensuring compliance with company policies and procedures. The Shift Supervisor provides leadership, training, and operational support to create a safe, productive, and customer-focused environment. Key Responsibilities: Safety • Maintain a safe, clean, and organized store environment through adherence to Kaizen principles, PPE requirements, safety procedures, facility inspections, incident reporting, and monthly safety meetings. • Ensure all required store equipment is maintained in safe operating condition and support compliance with all safety standards and requirements. Financial Results • Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals. • Support efforts to increase customer count, average sales per customer, and sales per square foot in accordance with store objectives. • Comply with all recycling and salvage procedures to maximize donation value and reduce disposal expenses. Customer & Mission Services • Ensure staff maintain positive relationships with customers and donors and resolve guest concerns in a timely and satisfactory manner. • Help educate customers, donors, and the community about Goodwill programs and mission services. Production & Merchandising • Sort and grade merchandise, hang and price items according to established guidelines, and meet daily production goals. • Maintain attractive merchandise displays, proper signage, inventory rotation, and compliance with all pricing, merchandising, and Good, Better, Best guidelines. • Ensure all mission-related signage is properly displayed throughout the store. Administrative • Prepare and submit accurate reports, control store expenses, and ensure compliance with loss prevention policies. • Complete required documentation, including DSRs, bank deposits, Kaizen inspections, facility checklists, meeting records, and other organizational reporting requirements. Store Maintenance • Assist with the physical operation of the store and premises. • Submit maintenance requests according to company policy and maintain cleanliness of the sales floor, backroom, and exterior areas. Staffing & Leadership • Foster effective communication with employees through store meetings and ongoing interaction. • Supervise, train, and support employees to ensure achievement of production, pricing, recycling, salvage, and quality control standards. • Facilitate and participate in weekly staff training and educational sessions designed to improve knowledge, motivation, and performance. • Establish and reinforce individual performance standards in alignment with organizational expectations. • Ensure compliance with all company policies and procedures. • Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations. Qualifications: • High school diploma or equivalent required. • One year of retail sales experience preferred. • Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones. • Ability to supervise and train employees in production, merchandising, checkout, and customer service functions. • Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding. • Ability to understand and follow oral and written instructions. • Ability to read, write, speak, hear, and perform business-related mathematical calculations. • Ability to work a flexible schedule, including nights, weekends, and holidays. • Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds. • Ability to stand for extended periods of time. • Ability to occasionally work outdoors in varying temperatures and weather conditions. Why Goodwill? • Mission-driven nonprofit organization • Collaborative leadership team • Opportunity to impact and change lives across Southwest Florida Benefits & Perks • Medical, dental, vision insurance • 403(b) retirement plan • Paid time off (PTO) and paid holidays • Employee Assistance Program • Employee discounts • Tuition reimbursement