Guest Service Concierge/Front Desk Agent Best Western All Suites Inn | Santa Cruz, CA What You'll Do As a Guest Service Concierge, you'll be the face of the hotel and play a key role in ensuring every guest enjoys a welcoming and seamless experience from arrival to departure. Guest Experience & Hospitality • Welcome guests with genuine hospitality and provide an exceptional first impression. • Create meaningful connections with guests and personalize their stay whenever possible. • Anticipate guest needs and exceed expectations through attentive and proactive service. • Serve as a local ambassador by providing recommendations for restaurants, attractions, events, and activities in Santa Cruz. Front Desk Operations • Efficiently manage guest check-ins and check-outs with accuracy and professionalism. • Process room reservations, guest requests, payment transactions, and account postings. • Ensure guest information and payment methods are accurately documented and maintained. • Assist guests with transportation arrangements, directions, and general hotel information. Concierge & Guest Services • Coordinate luggage assistance, local reservations, transportation requests, and special accommodations. • Resolve guest concerns promptly and professionally, finding creative solutions to ensure satisfaction. • Promote hotel amenities, services, and special offerings to enhance the guest experience and encourage return visits. Teamwork & Hotel Knowledge • Stay informed about hotel operations, room types, rates, promotions, and local events. • Collaborate closely with Housekeeping, Maintenance, and other departments to deliver seamless guest service. • Maintain awareness of safety and security procedures and promptly report any concerns. What Makes You a Great Fit We're looking for someone who is passionate about hospitality and enjoys creating positive experiences for guests every day. Preferred Qualifications • Previous front desk, guest services, reservations, or hospitality experience preferred. • Experience delivering exceptional customer service in a fast-paced environment. • Knowledge of Opera PMS and Night Vision Systems is preferred. • Strong communication and interpersonal skills. • Excellent problem-solving abilities and attention to detail. • Ability to multitask while maintaining a positive and professional demeanor. • Flexibility to work various shifts, including weekends and holidays as business needs require. Why You'll Love Working Here Join a welcoming and supportive team Work in beautiful Santa Cruz near world-famous beaches and attractions Meet travelers from around the world Opportunities for professional growth and advancement Be part of a hotel dedicated to genuine hospitality and exceptional guest service Ready to Join Our Team? If you're passionate about hospitality and enjoy creating memorable guest experiences that keep travelers coming back, we invite you to apply today. Welcome Guests. Create Memories. Make Every Stay Exceptional. Apply Today! Best Western All Suites Inn Santa Cruz is proudly managed by Radiate Hospitality and is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.