Where would you like to shape the success of your future career: At a worldwide leading manufacturer of process measuring and control technology? In a family- owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals? In a team that breaks new ground with courage and passion? Did you answer „Yes“ three times? Then it is time for us to make your acquaintance. RESPONSIBILITIES: • Serve as the initial technical resource for internal sales teams, distributors, and end users • Manage incoming technical support calls, that have been escalated from Technical Sales Support I and II. • Specify product fit for use. • Review new applications and utilize independent judgment to determine the proper equipment to be sold to a customer; crossover competitor’s products to Burkert • Request product variations or forward on to Engineering for customization of products • Create combinations such as Burkert standard accessories plus sensors, control SOV plus controller, or process valve plus accessory to sell to a customer as an assembly • Request part numbers, assembly procedures and standards per ID number from Engineering • Define parts for one-time orders to satisfy immediate/important customer demands from the existing US Portfolio • Troubleshoot equipment problems and installations generally on the phone with customers • Training others on product specifications- Distributors, Customers, and Burkert employees • Preform discovery calls and go onsite to customers’ locations with the ASM to capture and provide insight to technical constraints and needs. • Review, create and analyze CAD drawings • Assist with the overseeing of Technical Sales Support I and II. • Build and deliver technical presentations, documents and demonstrations. • Provide post sales customer support on customers site as needed. • Project management duties with the ASM and Systemhaus. • Other duties as assigned and required *This job description indicates the general nature and level of work expected. It is not designed to cover and contain a comprehensive listing of activities, duties or responsibilities required by the employee. Employee may be asked to perform other duties as required.* REQUIREMENTS: • 7+ years of customer service or inside experience preferably in a manufacturing environment • Batchelor degree in Engineering or equivalent experience preferred • Proficient in Windows and Microsoft Office • Proficient in SAP • Proficient in CAD or other 3D model system • Must have a deep understanding of Process Flow and System Integrations • Up to 50% Travel to trade shows, customers, distributors Skills: • Strong customer focus and attention to detail • Organized • Self sufficient • Strategic and independent thinker • Day-to-day work activities are prioritized appropriately within work routines • Excellent oral, written, presentation and communication skills • Strategic communicator • Full understanding of process and automation • Knowledge of P&I • Able to work closely within a team and contribute individually • Ability to preform fine hand manipulation, such as keyboarding • Ability to follow safety and process procedures • Ability to sit preforming computer and telephone work for up to 8 hours per day • Ability to stand/walk/bend/lift up to (50) fifty pounds for up to 5 hours per day In return, we offer you exciting and challenging responsibilities, diverse perspectives with a high degree of individual freedom and a corporate culture that encourages you to use it. Curious? Then we look forward to receiving your application.